Votes
0
Product:
Character Creator 3
Version:
3.11
Status:
Closed
Issue 6258
Crashing on start-up (CC3)
The program is crashing moments after start-up with no visible error message. I have attached what I think is the log file.

I have updated using the RL Hub.
I even removed it and reinstalled it.

No Change.

Please let me know ASAP what's going on--I'm working on a project now and I really need this.
OS: Windows 10
Attachment:
  •  3
  •  2367
BugPipeline (Export/Import)
Submitted bymchacon_662011
1
COMMENTS (3)
Feedback Tracker Admin 
Hi, mchacon_662011,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
Feedback Tracker Admin 
Hi, mchacon_662011,

Please let us know if you launched CC successfully after rolled back your driver.
Thanks for your patience!

Calvin
Reallusion.
Feedback Tracker Admin 
Hi, mchacon_662011,

Please check this issue and see if this is your case?
https://www.reallusion.com/FeedBackTracker/Issue/iClone7-CC3-don-t-launch-after-nVidia-driver-update

If your nVidia driver is 436.02 or above, please roll back your display driver to either the 431.60 game ready driver or the 431.70 studio driver for now, they will all work. We have reported this issue to nVidia and are working on it to find a solution.

For more information about this issue, please read the following links to check the ongoing status:

https://www.nvidia.com/en-us/geforce/forums/discover/310926/nvidia-drivers-43602-crashes-in-games-after-upda/

https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues?PageIndex=1

Regards,
Donnie
Reallusion
1