Crashes on startup - Feedback Tracker

Votes
0

Product:
3DXchange 7

Version:
7.4

Status:
Active

Issue 6137

Crashes on startup

Hello,
I have the same issue as many other people had with the 7.2 version. I made a clean installation and it crashes on startup. I see for a short moment the splash screen and then it crashes.
Thanks
Thomas

OS: Windows 10

Bug Pipeline (Export/Import)

Submitted byTom17 2019/07/31 13:54:50

COMMENTS (2)

Feedback Tracker Admin 2019/08/12 01:54:48

Hi Tom17，

Can you try the zip file?

Molly
Reallusion

Feedback Tracker Admin 2019/08/02 01:37:27

Hi  Tom17 ,

To solve the crash on launch issue of 3DXchange 7, we have build a special test version of 3DXchange 7 to use DirectX 11 mode, we need to confirm that whether this approach of solution is feasible on your computer? 

Please download the zip file with the link below, extract it on your Desktop. There is a readme in the zip file, simply described how to switch between DX9 and DX11 mode. Please try the DX11 mode and let us know whether this version of 3DX7 is launch-able? 

Please note that this version of 3DX7 is an unstable version, it is still under testing, DO NOT overwrite the original 3DX7 installed in your computer, and DO NOT use it in your daily work. It contains bugs, for example, currently it will fail loading fbx file. Also please ignore the "Load msx Error" message while launching 3DX7 for DX11. 

3DX7 Pipeline for DX11 
https://goo.gl/PpPYk5 

3DX7 Pro for DX11 
https://goo.gl/t6jtSv 

You only need to help us confirm whether the 3DX7 in DX11 mode is launch-able on your computer. Your help is highly appreciated. 

Molly 
Reallusion