Constant crashing when trying to export a prop to FBX from 3DXchange.

Votes
0

Product:
3DXchange 7

Version:
7.2

Status:
Released in 7.21

Issue 3786

Constant crashing when trying to export a prop to FBX from 3DXchange.

3DXchange 7 seems unable to export certain props in FBX format, I'm using the Unity "Target Tool Preset", to export, but the software just crashes every single time I try.

Yet, if I try to export the exact same prop (with the exact same export settings) from 3DXchange 6, it works flawlessly.

A little extra info: I create all my models using Sketchup, and I've run into quite a few crashes in 3DXchange 7 when handling these Sketchup models (either when sending to iClone, or trying to export as a different file format, etc), every time this happens, I retry the exact same procedure using 3DXchange 6 and everything works as expected.

OS: Windows 10

Attachment:

3DX7crash.png
3DX6works.png

4
1808

Bug Pipeline (Export/Import)

Submitted byJenova 2018/02/15 08:00:47

COMMENTS (4)

Feedback Tracker Admin 2018/02/21 08:58:26

Hi, Jenova,

I have received your file, we will check this issue.
Thank you for your help.

Reallusion

Jenova 2018/02/21 08:27:27

Hello, I use Google Sketchup 7 Pro to create my models, I've sent you an email with a dropbox link to the model, cheers.

Feedback Tracker Admin 2018/02/21 06:30:00

Please also let us know which version of Sketchup you were used to create your models.

Reallusion

Feedback Tracker Admin 2018/02/21 06:25:03

Thank you for your feedback.

Please provide your model file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the file available to us and email the link with "FT3786" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion