Votes
0
Product:
Character Creator 5
Version:
5.06
Status:
Released in 5.1
Issue 12522
Character overlap issue when render/simulate
I Think this is a bug.
After conducting various tests, I've proven that this phenomenon occurs in the new Autosetup 2.0 but not in the previous version, Autosetup 1.41. Could you please review the video?
This time, I prepared two Aeron models. One was imported using Autosetup 2.0, while the other was imported using Autosetup 1.41 in a separate project file and then migrated over. The result is that when playing the sequencer with simulate pressed, only the one imported with Autosetup 2.0 exhibits the faces overlapping.
Additionally, the Autosetup 2.0 one always displays a large number of error messages after simulate. This also does not occur with characters from Autosetup 1.41.

①https://youtu.be/q3CQalxX0AY

One more point: I don't know the cause of this phenomenon, but please check the second video. This Aaron animation was imported directly from a CC5 template Aeron project with no modifications.
When applying animations created in CC5 directly to the Body and Face in UE5's Sequencer, the overlapping issue somehow doesn't occur. However, if you change either the Body animation to something else, the face overlapping problem occurs.

However, if you imported using autosetup1.4, the face duplication problem doesn't occur at all, regardless of which body animation you apply, or even if you apply only the face animation itself.
②https://youtu.be/g2dv0Kr9FBE

If you insist this isn't a bug, could you please perform the same steps I did? I perfectly replicated the tutorial method you provided from the link and also tried baking the animation to the control rig. The problem persisted.

I've also tested with various other face animations.

Please address this issue seriously. I've been completely unable to render and have been in real trouble these past few days.
OS: Windows 11
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BugAuto Setup for Unreal
Submitted bygokomu
1
COMMENTS (5)
Feedback Tracker Admin 
Hi gokomu,
I have tested the latest Auto Setup v2.01, and I am no longer able to reproduce this issue. You may want to give it a try!

Reallusion
Steven
gokomu 
Thank you so much!!!!!
Feedback Tracker Admin 
Hi gokomu,
After reviewing your full recording, I was able to identify the cause of the issue. I noticed that I was using the Game → Blank template, while in your video you were using a different project template.
If this is urgent and you need to proceed with rendering or related tasks, you may try using the Game → Blank template as a temporary workaround.
I have also been able to reproduce the issue on my end and have reported it to our dev. team. 
Thank you very much for your patience!

Steven
Reallusion
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gokomu 
Dear Steven.

 Thank you for your reply.
 
I used UE5.7.

I started over by downloading autosetup2.0 completely from scratch, but the issue still occurs. I recorded the entire process this time, so could you please let me know if I made a mistake somewhere?

https://youtu.be/zK9LlkorPSk

Also, when I checked the tutorial videos for Unreal Auto Setup (All-in-One), I found two people who had encountered the same problem and left comments. Additionally, there is one person who reported the same issue on the Feedback Tracker. Please check the attached picture. 
I’m not sure why you’re unable to reproduce this issue on your end, but please understand that a certain number of users are definitely experiencing this problem.

I have shared the UE project data, so I would appreciate it if you could take a look at that as well.

https://drive.google.com/file/d/14Eacfroi58hAw6vVXujKJorxyy8iBI9p/view?usp=sharing


As was the case last time, I always test this issue in new UE5 projects. Since I create a new project in UE5 every time and copy and paste the autosetup folder, this has nothing to do with updating or removing autosetup.
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Feedback Tracker Admin 
Hi gokomu,
I've received your comments.
I can reproduce the error message. However, what stumps me is the overlapping issue, as I’m currently unable to reproduce it on my side. Please refer to the video link.

For my test, I used Unreal Engine 5.7 together with the 2.0 Auto Setup freshly downloaded from the following page:
https://www.reallusion.com/auto-setup/unreal-engine/download.html?autoOpenForm=cc-ue-auto-setup-in-ue

I've also tried UE 5.6, It's the same result as video link. Did you use UE 5.7 as well? Have you tried reinstall Auto setup? 
May I have your project referenced in videos your reported?

Here's some important tips for update & removal of auto setup:
1. Open your Unreal Engine project.
2. Remove CC character materials used by Auto Setup from the Content Browser (depends on the character you used).
3. Delete the CC_Shader folder under the Content directory in Unreal.
4. Close Unreal Engine.
5. Delete the Plugins folder from your project directory.
6. Reinstall the latest version & copy those file to your UE project (just like how you install)


Video link:
https://drive.google.com/file/d/1H5udXUgiKZUchA9lY7-N8mhOx_N_m0z6/view?usp=drive_link

Steven
Reallusion
1