Character Creator 3 fails to install with Reallusion Hub 4.08
I've tried several times to install Character Creator 3 using the Reallusion Hub but the installation keeps failing at about 60-70% complete. See attached.
While installing you get the Character Creator 3 splashscreen. But it eventually closes and the failure message appears.
I've uninstalled and re-installed the Hub but the effect is the same.
Note: I've selected 4.07 as the version number but the system information shows v4.08
Hi ouragh47000,
It looks like the installer (in exe format) was broken while downloading/incomplete download.
Check this FAQ to find the installer location: -
https://kb.reallusion.com/General/52758/After-the-program-installation-via-Reallusion-Hub-where-can-I-find-the-installer
Need to remove the installer manually & then re-download (re-install) again via Reallusion Hub.
Reboot your computer before new installation.
If there is an error, immediately extract & send the below log file (in zip format) for us to check. Note that \AppData is a hidden folder.
C:\Users\[user name]\AppData\Local\Reallusion\RLLauncher.log
How to show hidden files & folder: -
https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
On top of that we also provide you a tool to collect your system information as a file. After the file is generated, just provide it to us to check (for the PC user): -
http://www.reallusion.com/FeedBackTracker/Home/HowToGet
You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.
Please feel free to let us know if you have any further questions.
Allen
Reallusion
