CTA5 crashing when loosing Internet Connection

Votes
0

Product:
Cartoon Animator 5

Version:
5.12

Status:
Assigned

Issue 10745

CTA5 crashing when loosing Internet Connection

Hello, i hope i am not reporting too much stuff, its just i am using the softare a lot.

On Win7 CTA5 crashes a lot when eiter the internet connection fails during program start or when no internet connection is present, even in offline mode. Then CTA crashes many times in a row and after several starts it seems to work again. I noticed that the content manager takes sometimes ages to collect its informations after this happens. CTA also crashes randomly while the content manager is loading after a crash . Not tested on Win10.

OS: Windows 7

Bug Content Manager

Submitted byK_Digital 2023/08/29 07:56:33

COMMENTS (5)

K_Digital 2023/09/13 18:14:31

I mentioned that in win7 RL HUB is also crashing many times right after a program has been installed. 
Therefor am also sending you a Crashdumb for this propgram. 

https://rjkole.com/p_temp/Reallusion Hub.DMP

Feedback Tracker Admin 2023/09/11 07:17:07

Hi, K_Digital,

I have got your file, we will check this issue.
Thanks for your help.

Allen
Reallusion

K_Digital 2023/09/10 15:05:57

Private Comment

K_Digital 2023/09/10 09:19:38

Private Comment

Feedback Tracker Admin 2023/09/08 07:53:45

Thank you for your feedback.

Please provide your crash dump file to help us identify the problem.

1. No error message when app stops working, download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.

https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

2. When the AP crashes, If an error message pops up:

Step1: When the AP crashes, please do not close the crash dialog
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "Cartoon Animator 5"
Step5: Click the "Create dump file"
Step6: You will get the crash dump, please send it to us.

3. Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.

https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion