Votes
0
Product:
Cartoon Animator 4
Version:
4.51
Status:
Closed
Issue 8271
CTA4 Crashes Using Live Face /Motion Live 2D
Hi ,I can load up my character ,custom or Reallusions ,I next open Live Face 2D ,click the iPhone gear icon and I'm able to connect the actor on screen ,I can preview everything fine but every time I hit record ,it says "press space bar key to record "when I do CTA4 crashes and closes everytime.


Thanks Tim
OS: Windows 10
  •  7
  •  843
Submitted bybrothertcoleman
1 2
COMMENTS (7)
brothertcoleman
Would uninstalling and installing CTA work?
Feedback Tracker Admin
Hi brothertcoleman,

Thanks for your patience and reply.

I have transferred this issue to our support team. The support will contact you via email and will help you resolve this issue.
Hope this can be sorted out soon.

Allen
Reallusion
brothertcoleman
Private Comment
Feedback Tracker Admin
Hi brothertcoleman,

We apologize for the inconvenience and hope it can be sorted out shortly.

We need more information in order to help you.

1. Please close the Record Audio on the Motion LIVE panel and try again.

2. Please use the Face3D profile and perform the same operation as the LIVE Face profile.

3. Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Allen
Reallusion
Attachment:
  • Face3D.png
  • Record Audio.png
brothertcoleman
Private Comment
1 2