Votes
0
Product:
Character Creator 5
Version:
5.03
Status:
Released in 5.06
Issue 12327
CR_FaceExpRig ERROR
I’m currently unable to package my Unreal Engine project due to an error related to the CC_Shader path, which appears at the bottom of the error log. I have already resolved all other issues, but this specific shader-path error still remains unresolved. I contacted support, but the assigned representative said they are not sure about the cause. I urgently need a solution because the packaging process keeps failing, and I cannot build the game.

I have attempted disabling the plugin, but this only results in different errors. Even after completely removing the plugin, new errors appear and the project still fails to package. Because of this, I’m currently stuck.

For reference, my environment is:

Windows 11

GPU: AMD Radeon RX 7800 XT

Unreal Engine 5.4

Auto-Setup 1.41

RIG 1.11

Additionally, the project is shared with my team through an SVN server, so we are all working with the same repository.

I would appreciate any guidance or potential solutions to resolve this shader-path issue and successfully package the project.
OS: Windows 11
Attachment:
  • 스크린샷 2025-11-17 220036.png
  • image.png
  •  6
  •  271
Bug
Submitted byryuradop
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COMMENTS (6)
Feedback Tracker Admin
Hi ryuradop,

We have released a hotfix version, Unreal Auto Setup 2.01, to address the "CR_FaceExpRig ERROR" encountered when packaging Unreal projects.

You can download it from the link below:
https://drive.google.com/file/d/1RzLqjAuLNtL1lTeWNT3aOa4Z9LgMzFJV/view?usp=sharing

Installation Instructions:
To ensure file integrity, please follow these steps before installing:

    1. Delete Existing Files: Navigate to the directory below and completely delete any existing Auto Setup files:

        C:\Program Files\Reallusion\Shared Plugins

    2. Clean Install: Install the v2.01 hotfix you just downloaded.

    3. Verification: Try packaging your project again.

Please let us know if this version resolves the issue.

Best regards,
Kayla
Reallusion
Feedback Tracker Admin
Hi ryuradop

We’ve received your file. I’ve forwarded it to our internal team. 
Thank you for providing it — we’ll work on identifying the issue as soon as possible.

Kayla
Reallusion
ryuradop
Private Comment
ryuradop
Private Comment
ryuradop
https://drive.google.com/file/d/1XIHxbWLlriU0lqOQyQK9Nh5Y-_FmOsWG/view?usp=drive_link

Here's a link to our development team's Google Drive. We need a quick fix. I deleted the metahuman, but the same error occurs.
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