Votes
0
Product:
Character Creator 5
Version:
5.0
Status:
Not Reproducible
Issue 12154
CC5 lost server connection - refuses to validate characters
After working fine for about an hour, CC5 dropped contact with its server and now I can't use the avatars. Apparently ownership must be constantly verified over the internet or the content goes into trial mode. The program says to use Help / Activate Purchases but that's an endless loop and the program has to be terminated in Task Manager.
OS: Windows 11
  •  7
  •  252
BugContents
Submitted byGeneral Picture Animation
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COMMENTS (7)
animagic 
This still happens with the latest version of CC5.
Feedback Tracker Admin 
Hi General Picture Animation,

Is your issue still occurring?

If the problem persists, please try removing the content through Smart Content Manager and re-downloading it.

Allen
Reallusion
Joanne (RL) 
Could you please provide more details?

Is your situation like what I described?
When this message box appears:
* If you click Retry, after some time it shows the same message box again.
* If you click Continue to Load, it loads but shows the trial watermark.

You mentioned "CC5 won't load any avatar and hangs hard enough to require Task Manager."
Could you clarify at which step this happens?
Does it occur after clicking Retry, or somewhere else?
General Picture Animation 
THIS BUG HAS NOT BEEN FIXED. CC5 REMAINS TOTALLY USELESS FOR ME. Please respond
General Picture Animation 
I know you're extremely busy on fixes; and I'm also sure the bugs are subject to triage.
I just want to add that my investment in CC5 is totally unusable, not a partial fail; besides, it was working great before it lost connection.
And by the way, does this mean that I'll never have access to my own content if the internet connection fails?
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