Votes
0
Product:
Character Creator 5
Version:
5.12
Status:
Active
Issue 12662
CC5.2 RTX Render Open Beta crashes during "Finalizing DXR Pipeline" on RTX 5060 8GB
Hello Reallusion Team,

I am experiencing a repeatable crash in Character Creator 5.12 while using the new RTX Render Open Beta.

System Configuration:
• Character Creator: 5.12
• GPU: NVIDIA GeForce RTX 5060 (8 GB VRAM)
• NVIDIA Driver: Latest Studio Driver (Released on July 28, 2026)
• RAM: 24 GB
• Operating System: Windows 11

Problem:
Character Creator works normally with the standard render engine.

The crash only occurs when RTX Render Open Beta is enabled.

While opening my character, Character Creator reaches "Finalizing DXR Pipeline" and then crashes suddenly.

Character Details:
• HD Morphs
• SkinGen Layers
• Realistic Hair
• 4K Textures

GPU Usage During Loading:
• Dedicated VRAM: Approximately 7.5–8.0 GB
• Total GPU Memory: Approximately 9.9 GB
• GPU Utilization: 100%

Troubleshooting Performed:
• Reduced Viewport Samples
• Reduced Final Samples
• Reduced Bounce Count
• Start Sample set to 1
• Balanced Quality
• Render with Max Texture Resolution disabled
• Standard Render works normally
• Crash occurs only with RTX Render Open Beta

Expected Result:
Character Creator should complete the DXR Pipeline initialization and load the character successfully.

Actual Result:
Character Creator crashes during "Finalizing DXR Pipeline".

Additional Information:
This issue appears to be related to RTX Render Open Beta DXR Pipeline initialization or VRAM management on RTX 5060 8 GB GPUs. Since the issue only occurs with RTX Render Open Beta and not with the standard renderer, it may be a beta optimization or compatibility issue.

Thank you for your hard work. I hope this report helps improve RTX Render stability.
OS: Windows 11
  •  4
  •  189
Submitted byArvind Kumar Gupta
1
COMMENTS (4)
Arvind Kumar Gupta
I Face This Problem Again By Again.
Attachment:
  • Screenshot 2026-08-01 120048.png
Arvind Kumar Gupta
Here updated Driver.
dum file more than 10 MB , How Can I Send ?
Attachment:
  • Screenshot 2026-07-31 090048.png
Arvind Kumar Gupta
luke (RL)
Hi, could you please upload the files to Google Drive or any other cloud storage service?
Arvind Kumar Gupta
Hi,

Thank you for your response.

I have already updated my NVIDIA Studio Driver to version 610.88.

I will test the RTX Render Open Beta again. If it still crashes, I will collect the crash dump (.dmp) file following the Crash Reporting Guide and attach it here.

Thank you.
luke (RL)
Hi, Arvind Kumar Gupta

Could you please provide us with the crash dump (.dmp) file?

You can follow the instructions in the Crash Reporting Guide:
https://discussions.reallusion.com/t/important-rtx-render-open-beta-crash-reporting-guide/18035

Also, please make sure your NVIDIA Studio Driver is updated to version 610.88 or later before testing.
1