Votes
0
Product:
Character Creator 4
Version:
4.02
Status:
Not Reproducible
Issue 8752
CC4 Causing entire PC to freeze
Workflow:
1) I open a saved CC Project file.
2) I add a piece of clothing to my character. (CC Character and CC Clothes)
3) In the Modify panel, I go to Materials, select the base color, right click and adjust color.
4) I save the texture file for the adjusted color.

ISSUE STARTS HERE
I do this several times and it works fine, eventually, it just causes the computer to completely freeze. It starts with CC4 not responding, then when I try to click on anything in CC4 or outside of CC4, the entire PC freezes. At this point I cannot access or close anything, the only solution is to cold boot my PC.

FREQUENT ISSUE
This has also been happening when I try to create new clothes/accessories from files purchased on CGTrader. (Could be other sources too but I've not used any other sources.)

INCONSISTENT ISSUE
Sometimes, I'll be able to continue this workflow for hours without issues, other times, it crashes within just a few minutes.

MY SYSTEM INFO
Windows 10 Home (Have Not Installed Windows 10, Version 21H2, Optional Update, all other updates are current.)
RTX 3090
AMD 5950x
128GB 3200 DDR4 RAM
Samsung M2.NV 2 TB
PC Age: 8-Months Old
Other Issues: No other issues
Updates: All systems are updated and using the most current versions unless mentioned above.

CC4 FILES DURING RECENT CRASH
Megan (La Familia Asset Pack)
Chloe Shirt (Kids & Teens on Campus Asset Pack)
OS: Windows 10
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Submitted bywaleshire
1
COMMENTS (1)
Feedback Tracker Admin
Hi waleshire,

Thanks for your feedback!
Did this issue happen in any project or just specific one?
Next time when pc start freeze, please go to task manager, and right click on Character Creator.exe.
Then click on Create Dump File, it'll collect the error log from application, please send this dump file to us.
Thanks for your help!

Calvin
Reallusion.
1