Votes
0
Product:
Character Creator 4
Version:
4.53
Status:
Assigned
Issue 11981
CC4.53 just won't start (Application Error)
When I updated Character Creator to version 4.53, it just won't start anymore. I've already uninstalled and reinstalled it, and restarted my computer.

The Event Visualizer reports an Application Error. I don't know what to do, if anyone has a suggestion I'd be very grateful. This is also the first time I've reported an error here. Here is a detailed report:
"EventData

AppName CharacterCreator.exe
AppVersion 4.53.4025.1
AppTimeStamp 680aef66
ModuleName igc64.dll
ModuleVersion 26.20.100.6911
ModuleTimeStamp 5cedf315
ExceptionCode c0000005
FaultingOffset 0000000000254e21
ProcessId 0xe1c
ProcessCreationTime 0x1dbc4d4979da075
AppPath C:\Program Files\Reallusion\Character Creator 4\Bin64\CharacterCreator.exe
ModulePath C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea63d1eddd5853b5\igc64.dll
IntegratorReportId f787f782-e58b-4c86-a1f3-035cf8b4d52d
PackageFullName
PackageRelativeAppId
"
OS: Windows 11
  •  2
  •  148
BugGeneral
Submitted byariel.h.santos
1
COMMENTS (2)
ariel.h.santos 
Hi Howard, thanks for replying

I don't have a GPU, so Iray Render couldn't even be installed. Despite that, I was using cc4 normally until this problem appeared.

So, I did what you instructed and a crash dump file was generated. I'll put the Google Drive link here, I hope you receive the file.

https://drive.google.com/file/d/1sely273u_tuDRbMM68awi14bTNF67nm1/view?usp=sharing

Anyway, thanks for your attention and I'm waiting for your reply.
Feedback Tracker Admin 
Hi,ariel.h.santos

Thanks for your feedback.
If you have Iray Render installed, please upgrade it to the latest version and try again.
If it still doesn't open, please activate this .reg and launch CC Again, and then check this path to see if a Crash Dump was generated.
- File Path：C:\Users\XXX\AppData\Local\CrashDumps

After that please provide your crash dump to help us identify the problem. you can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Best Reguard
Howard
1