Votes
0
Product:
Character Creator 4
Version:
4.54
Status:
Not Reproducible
Issue 12403
Auto setup Failed to import
I’m using CC 4.5, and every now and then the Auto Setup plugin in 3ds Max stops working. It freezes and nothing happens. I haven’t been able to pinpoint the issue, and filing a support ticket with the developers didn’t lead to a resolution either.

However, I’ve noticed a pattern: in Character Creator 4, when I save multiple versions of the same project under different file names, the Auto Setup plugin in 3ds Max appears to get confused and eventually stops functioning. It only works reliably with the first file created under the original file name.

Based on this behavior, I believe I’ve identified the source of the issue.
OS: Windows 10
  •  1
  •  436
BugPipeline (Export/Import)Auto Setup for 3ds Max
Submitted byTVA
1
COMMENTS (1)
Feedback Tracker Admin 
Hi TVA,

First and foremost, please accept our deepest apologies for the long delay in responding to your ticket.

We really appreciate your keen observation and for taking the time to share the pattern you discovered regarding saving multiple versions under different file names. That is a fantastic clue and very helpful for our investigation!

Our team has been trying to reproduce this freezing behavior based on your description, but we haven't been able to trigger the exact same freeze on our end using the most recent updates.

To help us get to the bottom of this, could you please let us know:

   1. Version Check: Are you still experiencing this freeze with the latest versions of Character Creator and the Auto Setup plugin?

   2. Workflow Video/Screenshots: If the issue still occurs, could you possibly provide a screen recording or some screenshots showing your exact step-by-step workflow? (For example, demonstrating how you save/rename the project files in CC, your export settings, and the exact moment the plugin freezes in 3ds Max).

Seeing the exact context of your operations would be incredibly helpful for our developers to pinpoint the missing link. You can upload the media or files to a cloud drive (like Google Drive or Dropbox) and share the link with us here.

Thank you so much for your patience, your detective work, and your continued support!

Best regards,
Kayla
Reallusion Support Team
Feedback Tracker Admin 
Hi TVA,

I hope you are doing well! I am writing to quickly follow up on your ticket regarding the Auto Setup freezing issue in 3ds Max.

Have you had a chance to test if the latest versions of Character Creator and the Auto Setup plugin resolved the freeze?

If you are still encountering this issue, please kindly provide a short video recording of your workflow (especially the saving and renaming process in CC) as requested previously, so our developers can replicate and investigate the problem.

Alternatively, if the latest updates have already fixed it or you no longer need assistance, just let us know so we can go ahead and close this ticket.

Thank you for your time!

Best regards,
Kayla
Reallusion
1