Application crashes when trying to export

Votes
0

Product:
Character Creator 3

Version:
3.32

Status:
Not Reproducible

Issue 7634

Application crashes when trying to export

CC3 is crashing when I try to export a simple nude man (I need the manikin in blender).

Steps to reproduce:
1. Open a brand new project with default manikin
2. Click File > Export > FBX option
3. A black window appears and nothing happens, then (after 10 mins) if I click the window it turns white and the app crashes.

This is happening in any kind of exporting option (OBJ and FBX).
I already updated my GPU drivers and deleted the temp files as your support team adviced.

I just bought your product and the specs of my new PC are quite good (see below).

Please help,

Thanks.

PC specs:
Windows 10 Pro (OS build 19042.746)
AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
RAM 32.0 GB
GPU: Nvidia RTX 3070 Gigabyte Vision
SSD +800Gb space free

OS: Windows 10

Attachment:

1b340b80-160c-4667-b4cd-8faca46bc159.PNG

3
1993

Bug SkinGen Premium Pipeline (Export/Import)

Submitted byhillel.g.austria 2021/02/11 08:38:46

COMMENTS (3)

Feedback Tracker Admin 2021/03/17 16:13:39

Hi calem.j.bendell,

Thanks for your feedback!
Could you uninstall Smart Gallery, then try to export fbx again to see if the issue exist?
Thanks for your help!

Calvin
Reallusion.

calem.j.bendell 2021/03/01 17:33:59

It probably crashes when trying to save if it crashes trying to export.

lianchiu 2021/02/19 06:43:00

could you provide the project that you can upload to cloud drive and share the link in private comment RL staff will look into