Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Not Reproducible
Issue 7634
Application crashes when trying to export
CC3 is crashing when I try to export a simple nude man (I need the manikin in blender).

Steps to reproduce:
1. Open a brand new project with default manikin
2. Click File > Export > FBX option
3. A black window appears and nothing happens, then (after 10 mins) if I click the window it turns white and the app crashes.

This is happening in any kind of exporting option (OBJ and FBX).
I already updated my GPU drivers and deleted the temp files as your support team adviced.

I just bought your product and the specs of my new PC are quite good (see below).

Please help,

Thanks.

PC specs:
Windows 10 Pro (OS build 19042.746)
AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
RAM 32.0 GB
GPU: Nvidia RTX 3070 Gigabyte Vision
SSD +800Gb space free
OS: Windows 10
Attachment:
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Submitted byhillel.g.austria
1
COMMENTS (3)
Feedback Tracker Admin
Hi calem.j.bendell,

Thanks for your feedback!
Could you uninstall Smart Gallery, then try to export fbx again to see if the issue exist?
Thanks for your help!

Calvin
Reallusion.
calem.j.bendell
It probably crashes when trying to save if it crashes trying to export.
lianchiu
could you provide the project that you can upload to cloud drive and share the link in private comment RL staff will look into
1