Votes
0
Product:
iClone 7
Version:
7.61
Status:
Active
Issue 6332
Animation layer not working in iclone and curve editor
The curve editor stopped working again a couple of weeks ago, when I checked I needed some updates to the iclone programs which I installed and that fixed the problem. so now I have all the latest updates an yet I find again the curve editor has stopped working properly. when animating figures. Transitions appear but when selecting layer keys the graph area goes a very dark gray and the scrub function doesn't work with the indicator stuck..... I also notice in iclone when animating figures (Standard iclone) that when key framing the motion layer instead of getting an motion area that grows in duration with the keys. Each key frame creates a individual motion block 1 frame in duration.
Bringing in a motion creates a motion area as normal. I can then add key frames as normal in this motion, but iclone refuses to build a motion area from using input keyframes.
The animation layer for objects however works fine.
So the ability to build a motion area for characters from my own keyframes is gone !!!!
I had to reinstall iclone and curve editor to get it working again..................


10/15/2019 I always try not to email angry but................

I just tried opeing CC3 for the first time since the the above. It first reported "cant connect to server" then shut. On the second attempt CC3 reported that CC3 needs the directx v11 drivers . implying the very latest 431.70-quadro-desktop Nvidia drivers arnt good enough
SO I had to make backups of all of my custom files and characters uninstall CC3 then download and reinstall all the CC3 files and addons (AGAIN)
Oddly enough without having to do anthing about my directx opengl or anything to do with video. After the reinstall CC3 worked.

No other suite of programs causes this much problems to me. and before you suggest I check my system for something or other

Yours is the only. THE ONLY suite of programs that repeatedly stops working for apparently no reason..... while blaming everything other than itself (Directx case in point)

Maybe if customers could bill you for downtime due to software instability you'd do more than offer to pass the problem on to your software team. which I suspect is code for "File delete"
OS: Windows 10
  •  7
  •  1901
Submitted byblindman
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COMMENTS (7)
Feedback Tracker Admin
Hi blindman,

Please update iClone to 7.7 and Curve Editor to 1.31,and if it still happen´╝îplease let me know.Thank you very much.

Molly
Reallusion
blindman
Sorry for the delay 
Molly Yes the curve editor is 1.3 
As I said in my original post the latest versions of iclone and curve editor were installed at the time of the issue....
Feedback Tracker Admin
Hi blindman,

Is your Curve Editor verson 1.3?

Molly
Reallusion
blindman
Here is the info file you requested, but I fail to see how this is going to help as the only changes made were to the IClone programs ( reinstalls) no changes to the system other than those that may have been made by reinstalling the Iclone programs.  All the Iclone programs now work and system information file image is after the fact and  is a reflection of the current state of a working profile.  
Be aware that because Reallusion insists of forcing HUB into system resorces by refusing to allow users control over when it runs, And you code your other programs to run HUB each time they start,I have disabled it by removing the start reference/ restricting  the registry entry / changing the directory name, and restricting all permissions to that directory , and the firewall has been set to prevent the HUB instalation program from running so you will see multiple entries  for this program failing in the fault log.
Feedback Tracker Admin
Hi blindman,

Can you provide system information file to us?

Molly
Reallusion
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