Accessing Media Content Folders crashes iClone 7 following copying in iClone 6 content - Stack Overflow error

Votes
1

Product:
iClone 7

Version:
7.0

Status:
Not Reproducible

Issue 3419

Accessing Media Content Folders crashes iClone 7 following copying in iClone 6 content - Stack Overflow error

All folders, even the video and Sound, which has little in it, crash when accessed directly through iClone 7.
Program goes "Not Responding", Turns white, and gives errors
"C00000FD" (known online as Stack Overflow)
and
"C0000005 ACCESS_VIOLATION"

Work around is to right click and Find File through Win 7 browser.

What is interesting, is accessing 'Super Substance Tools PBR 200' folder from the Media Content folder crashes iClone 7,
(Content>Media>Material>Substance PBR 200)....BUT...if I access this content from the Content>Package Template > Substance PBR 200, it does not crash, and allows me to access normally!

Weirder still, no matter how many 'props' and 'avatar' characters I bring over from iClone 6 into the respective iClone 7 folders, they do not crash in iClone 7 when accessed. Just items from the "Media" Content panel.

These Media folders are fussy aren't they! I saw there was this same issue in Feedback Tracker for iClone 6 early on, no resolution was discussed.
Oh well, whatya gonna do...

#Tempermental iClone 7

THX!!!

OS: Windows 7

4
1503

Bug

Submitted byTonyDPrime 2017/07/14 20:42:47

COMMENTS (4)

Feedback Tracker Admin 2017/08/18 10:38:11

Hi, Tony,

Could you describe how to copy folders to the iClone7, We need a detailed step-by-step operation for us to reproduce.
Thanks for your help.

Reallusion

Feedback Tracker Admin 2017/08/04 02:21:27

Hi, Tony,

I have got your file, we will check this issue.
Thanks for your help.

Reallusion

TonyDPrime 2017/08/03 18:15:33

Hello, sent email with link to crashdump.  Thank you for providing the opportunity to relay the problem details and further assist Reallusion and its user community.
-Tony D.

Feedback Tracker Admin 2017/07/17 04:17:05

Thank you for your feedback.

Please provide iClone crash dump file for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3419" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion