Votes
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Product:
3DXchange 7
Version:
7.61
Status:
Released in 7.7
Issue 6697
3dxchange crashes while importing FBX files from Rokoko Studio
I'm using 3DXCHANGE 7 PIPELINE (7.61.3619.1) on Windows 10 Pro, and it keeps crashing when I import a variety of FBX files.

It gets to "converting real-time texture size..." and hangs for 5-20 seconds then crashes out with no error given.

I've tried importing the same files into iClone 7 directly and it also crashes, with no error shown.

Where can I look for error messages or a log? It's crazy that these programs crash with no message at all, so I can't even properly problem solve.

Have tried various formats like Maya Human IK, 3dsmax and Mixamo and they all do it. Very frustrating.
OS: Windows 10
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Submitted bymrtobycook
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