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  FaceFilter FAQ

We strive to provide you with the most complete and up-to-date product information. The following are the frequently asked questions from our users to technical support staff.

If you can not find the answer you are looking for, please complete the customer support form for product related questions or email us at the following address esales@reallusion.com for online sales related questions.

Note: To help us solve your problem quickly, please state your question as specific as possible.

Software Usage

1) Error Message: "FaceFilter Studio 2 requires to be run at 800x600 resolution and 16-bit color depth or above. Please change your display mode and try again."
2) When I run FaceFilter Studio 2 first time after installation and click open button, it will open the folder in which all the sample files stored. But after open other images in different folders, I can't find the samples anymore. Where are they?
3) Why is my face in Fit Facial Mask very small? Or it is difficult to fit the facial mask on the face image. How can I make it better?
4) When applying an expression, the changes seem incorrect?
5) Can I select both smile and slim expression?
6) Why does my previous manual adjustment disappear when I select a new expression?
7) Can I use the Undo function in Select Expression to return to the status before Keep Result?
8) Why is the result of auto fitting the facial mask incorrect?
9) What should I do if my face is blurred after using the Smooth Skin Filter?
10) Why do I not see any changes when I apply any skin filters?
11) How can I reduce the shadow or gloss area on my face?
12) How can I make my face more pink or white?
13) How can I add a sun tan effect to my facial and body skin?
14) Why can't I remove all the red eyes in my image via "red-eye reduction" function?
15) What's the difference between the "Red-eye Reduction" in the "Select an Image" menu and the "Add Eye Color" in the "Enhance Skin" menu?
16) Why does "Smart Portrait" fix the brightness of the whole image instead of adjusting the facial part in the image only?
17) Would it be possible if I want to print multiple faces applied with only one same expression on one paper with the "Print Expression" function?
18) With the "Print Expression" function, can I have all the faces in one image applied with different expressions individually?
Software Usage
1) Error Message: "FaceFilter Studio 2 requires to be run at 800x600 resolution and 16-bit color depth or above. Please change your display mode and try again."
The most common reason for this error is the resolution of the host system. If the host system is running in 256 color mode, this error message will be displayed. FaceFilter Studio 2 must be run in High color (16bit) or True color (32bit) mode. The resolution can quickly and easily be changed in the display settings found in your control panel. If this does not solve your problem, ensure you have the correct or most recent video card drivers installed for you display adapter. Refer to your display adapter manufacturer's information for updates regarding Direct Draw support.
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2) When I run FaceFilter Studio 2 first time after installation and click open button, it will open the folder in which all the sample files stored. But after open other images in different folders, I can't find the samples anymore. Where are they?
Please find these sample files in the paths listed below:
C:\Documents and Settings\All Users\Documents\Reallusion\FaceFilter Studio 2\
C:\Program Files\Reallusion\FaceFilter Studio 2\Samples\
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3) Why is my face in Fit Facial Mask very small? Or it is difficult to fit the facial mask on the face image.
How can I make it better?
Use the Scale Image tool in Step 1 to crop your face. It is recommended to select only the face region. Your selected region will resize to fit the whole window in the successive steps. Using the Scale image tool to maximize the facial area will generate better results. A larger facial area makes it easier to fit the facial mask.
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4) When applying an expression, the changes seem incorrect?

A poorly or incorrectly fitted mask will not give the best results, so please check the below items while fitting:

  • Ensure that the face region selected with the bounding tool is straight, rotate if required.
  • Ensure that each of the nodes on the facial mask is applied accurately.
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5) Can I select both smile and slim expression?
Sure. FaceFilter Studio provides you with the Keep Result button to accumulate your expressions and apply them one after another. Click on this button to retain all expressions that are applied to the image.
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6) Why does my previous manual adjustment disappear when I select a new expression?
When you select any new expression from the expression gallery, your previous expression or adjustment will be overwritten by new selected expression. If you wish to add a new expression on your previously edited face image, click on Keep Result button before you click on a new expression template. All changes to the image will then be retained and accumulated on the image.
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7) Can I use the Undo function in Select Expression to return to the status before Keep Result?
No. After you press Keep Result button, all the adjustments or selected expressions will be applied subsequently on your face and cannot be undone.
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8) Why is the result of auto fitting the facial mask incorrect?
The automatic fitting of the facial mask may be incorrect if the face is turned to the side or is not completely straight after cropping. Press the @button and use the Manual fitting function to manually fit the 4 facial feature points.
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9) What should I do if my face is blurred after using the Smooth Skin Filter?
Use the Restore tool to restore the image to its previous state. Drag the mouse over the facial areas such as eyebrows, eyes, mouth, or the nose edge to remove the blurring as required.
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10) Why do I not see any changes when I apply any skin filters?
Edit the facial mask before you apply any skin filters. Make sure the facial mask has well covered the selected facial area where the skin filter will be applied. Specific gloss areas such as, cheeks, forehead, or nose may require increasing the mask opacity for better result. You can increase the mask region by manually editing the facial mask.
You can also remove the regions such as hair, mouth, or eyes that you don't want to be affected by the skin filters.

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11) How can I reduce the shadow or gloss area on my face?
FaceFilter Studio provides a convenient tool to reduce the excessive shadows gloss or shadows in the image caused by incorrect lighting. To reduce shadows or glossy areas, use the Edit Facial Mask before you apply any skin filters. Make sure the facial mask has well covered the shadows or gloss areas where the skin filter will be applied. You can increase the mask opacity for the shadows or gloss areas by manually editing the facial mask.
Use the color palette under Fill Color to select a color to replace the glossy or shadowy areas in the image. You can use the eyedropper to sample a color in the image and use it as the filter color. To remove glossy areas, select a darker skin color. To remove shadows or dark areas on the face, select a bright skin color.
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12) How can I make my face more pink or white?
Use the Edit Facial Mask tool and select Face Boundary to limit the facial filters only to the face. Next, manually edit the facial mask for more accurate results. Now use the Filter Skin function and check the Adjust Skin Tone box. Choose a bright color such as white or pink as the skin color and drag the Tone Level slider to adjust the skin tone as desired.
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13) How can I add a sun tan effect to my facial and body skin?
Use the Edit Facial Mask tool and select Full Image to allow the facial filters to be applied to the entire image. Next, manually edit the facial mask for more accurate results. Now use the filter skin function and check the Adjust Skin Tone box. Choose a dark color such as brown or dark orange as the skin color and drag the Tone Level slider to adjust the skin tone as desired.

 
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14) Why can't I remove all the red eyes in my image via "red-eye reduction" function?
Red-eye reduction function can remove most of the red eyes in the image. However, because of the angle of the face or the size of the red-eyes (too small), some of them may not be detected by the application.
The resolution is easy. Simply switch to the "manual detect" mode and mark the non-selected red-eyes by yourself, all the red-eyes in your image can be removed.
See Red-eye Reduction for more details.
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15) What's the difference between the "Red-eye Reduction" in the "Select an Image" menu and the "Add Eye Color" in the "Enhance Skin" menu?
The "Add Eye Color" function provides you with merely changing one pair of red eyes at a time. And though it is automatic, the sensitivity is average.
The "Red-eye reduction", however, is a powerful tool that can detect up to 64 red eyes and remove them once. It saves you a lot of time from adding eye color one after another. It is not only automatic, but high-sensitivity.
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16) Why does "Smart Portrait" fix the brightness of the whole image instead of adjusting the facial part in the image only?
Smart portrait automatically detects the faces in the image and adjusts the overall brightness of it. By means of this design, your faces will look much clearer and brighter in the image without looking oddly like a mask worn on your head. But if you intend to adjust only facial parts in the image, please use the "Skin Filter" tool to edit the facial area only.
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17) Would it be possible if I want to print multiple faces applied with only one same expression on one paper with the "Print Expression" function?
Of course! All you have to do is clicking Save as template in the "Expression List" menu many times so the custom gallery stored as many templates of same expression as you want, then you invoke the Print Expression List dialog box afterward to print multiple faces with one same expression in one paper.
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18) With the "Print Expression" function, can I have all the faces in one image applied with different expressions individually?
Sorry, we are afraid that the answer is "no". The Print Expression List function can only apply ALL the expressions to only ONE face in the image. As for the other faces for now, we must say sorry that the feature is not provided. But this could be manipulated in the future.
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