1) Why can't I download the program?

For any download issue, we suggest you set your internet security settings to the default "medium" and try again. If you have any firewall or antivirus installed in your system, please turn it off temporarily until the program is downloaded and installed.

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2) Why does this error message (see below) always pop up during installation process?
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Online Verification Failed!
Setup is unable to retrieve the information from internet to validate your serial number.
The problem may occur due to the internet connection failure, DNS recognition problem, or the firewall blocking.
If you do have internet access, please retry installation on a later time.
Setup will be terminated.
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When this message appears, it generally indicates that the installer cannot connect to our server to perform activation process.

This situation may be caused by any of the following reasons:

1) Your computer did not connect to the internet. Please connect your computer to the internet during installation.

2) Due to internet traffic jam, the connection between your computer and our server may not be established at that particular time.

The situation is similar to when you use IE to browse a web page, IE shows "Server Not Found" or "Page Not Found". You can then simply click the refresh button on IE's toolbar, and the page appears. In our case, please try installation again at a later time.

3) A hardware or software firewall in your computer system has blocked our installer from accessing the internet. Please temporarily turn off your firewall during the installation.

Some models of Access Point (AP) have a build-in firewall. Please refer to the manual of your Access Point to temporarily turn off the firewall.

4) If your computer is connected to the internet and you have turned off your firewall, this message still pops up every time you try to install our product, please contact Reallusion customer service for further assistance.

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