Votes
0
Product:
Character Creator 4
Version:
4.62
Status:
Released in 4.66
Issue 12290
Bug: Utilities/CR_FaceExpRig
Hello,

I also encountered the same problem described here: https://discussions.reallusion.com/t/ue-auto-setup-1-41-is-released-now/15328/10

The game won't pack in Unreal Engine 5.5 and 5.6. There are no problems in the editor itself, but the game won't pack, reporting an error: Game/CC_Shaders/Utilities/CR_FaceExpRig.RigVMMemory_Work:RigVMModel___DISPATCH_RigVMDispatch_ArrayIterator_Element'. FallbackStruct structure.

Through trial and error, I discovered that the error occurs if the model is exported from CC4 or CC5 with a UE4 skeleton. There are no problems with a UE5 skeleton.

Here's what I did:

Created a new project in UE 5.5 - Third Person
Copied the Auto Setup plugin
Imported the model from CC4 with the UE4 skeleton
Placed the model into the game scene
After this, the project won't pack and will return an error
OS: Windows 11
  •  3
  •  873
BugAuto Setup for Unreal
Submitted byiwanow.alexandr4004
1
COMMENTS (3)
Feedback Tracker Admin 
Hi iwanow.alexandr4004 & Milton9294,

We have released a hotfix version, Unreal Auto Setup 2.01, to address the "CR_FaceExpRig ERROR" encountered when packaging Unreal projects.

You can download it from the link below:
https://drive.google.com/file/d/1RzLqjAuLNtL1lTeWNT3aOa4Z9LgMzFJV/view?usp=sharing

Installation Instructions:
To ensure file integrity, please follow these steps before installing:

    1. Delete Existing Files: Navigate to the directory below and completely delete any existing Auto Setup files:

        C:\Program Files\Reallusion\Shared Plugins

    2. Clean Install: Install the v2.01 hotfix you just downloaded.

    3. Verification: Try packaging your project again.

Please let us know if this version resolves the issue.

Best regards,
Kayla
Reallusion
Milton9294 
I’m having the same exact issue and my project has been halted because of it. I even did the same and created a third person and used the UE5 and same issue. This is easy to replicate because it happens no matter how you import. please help us find the fix for game won't pack, reporting an error: Game/CC_Shaders/Utilities/CR_FaceExpRig.RigVMMemory_Work:RigVMModel___DISPATCH_RigVMDispatch_ArrayIterator_Element'. FallbackStruct structure.
Feedback Tracker Admin 
Hi iwanow.alexandr4004

We would like to request the Unreal Project you were using that failed to package.
Our team has attempted to reproduce the steps you described, but we would still like to obtain your project for further investigation.
Your assistance would be greatly appreciated, as it will help us resolve the issue more efficiently.

Kayla
Reallusion
Feedback Tracker Admin 
Could you please provide the file or an operation video for us?
1