Votes
0
Product:
Character Creator 3
Version:
3.44
Status:
Active
Issue 8301
when loading in image in the head shot plugin it hangs at 60% everytime and crashes often
https://www.youtube.com/watch?v=myU0pm0fhBk

see this video im attempting to move the image loading dialog only to demonstrate
when the gui becomes unresponsive...this is recurring happens almost everytime though
70% of the time it actually is able to complete. attached is the test image in thsi exmaple of
the crash..


i have been using this app little over a month and have 48 crashes so far more after this screenshot.

see image
OS: Windows 10
Attachment:
  • ivanka-trump-new-york-city-ballet-fall-gala-2014jpg.jpg
  • ice_screenshot_20220103-202847.png
  •  2
  •  169
Bug
Submitted byhobbyuser3d
1
COMMENTS (2)
hobbyuser3d
the problem is this : if you have a crash which i prob had a real crash at one point..and you take the saved data restore file once you start working in it it will crash when inputting a headshot 
image..you can get in a crash loop ..the solution is dont use the restore files at all. I have not tried at the point of opening the restore save as new project..that might work but i have not tested that.
Feedback Tracker Admin
Hi hobbyuser3d

Thanks for you feedback of Headshot!
To clarify crash issue, could you try not to move progress bar or click application during the process?
And wait for few seconds to see if the generation works fine.
If the application still crashes without any triggered, we can see what else we can do.

Thanks for your patient, please feel free to contact us if any.
Tina

1