complicated and extremely difficult process? When I contact support, I am told the issue is related to file paths and other excuses. I purchased this product a long time ago, and now that I want to reinstall it, I am forced to install the Reallusion Hub. However, when I try to install Character Creator 3 through the Hub, I get this error: “Module initialization failed! Please re-install Reallusion Hub.” Please provide me with a direct download link for the program and let’s end this discussion, or tell me the truth: did you stop supporting this product? If so, that is not my fault. I paid for this software, and now I am unable to access it
Hi, I’m having the exact same problem. Attached is my log file. david.jenkins@ghettomedia.com.au
Thanks for your feedback and sorry for the late reply. Suggest do the following: 1. Kindly check the below file whether is exists & the file permission has full control. C:\Users\Public\Public Documents\Reallusion\setup.iss If the file is not exists, copy the file (setup.iss) from: C:\Program Files\Common Files\Reallusion\LiveUpdate\Config\ to: C:\Users\Public\Public Documents\Reallusion\ 2. If your AP is installed in a location that requires a network connection (Ex: One Drive), please check whether the network connection is normal, or try re-install in another location. If the problem persist, please provide us with the most recent Hub log file? Kindly send us all the log files located within the following folder and compress in zip file to attach. Folder Path: C:\Users\%username%\AppData\Local\Reallusion\RLLauncherLogs Allen Reallusion