Votes
0
Product:
iClone 7
Version:
7.81
Status:
Released in 7.83
Issue 7252
iClone Crashes regularly when copy/paste key frame data
Crashes happen regularly mostly tied to copy/paste key frame data. (6 times today).

Faulting application name: iClone.exe, version: 7.81.4501.1, time stamp: 0x5f4df402
Faulting module name: ICTimelineUI.dll, version: 0.0.0.0, time stamp: 0x5f4df2fb
Exception code: 0xc0000005
Fault offset: 0x00000000000e1709
Faulting process id: 0x5964
Faulting application start time: 0x01d687b7451b79dc
Faulting application path: D:\Reallusion\iClone 7\Bin64\iClone.exe
Faulting module path: D:\Reallusion\iClone 7\Bin64\Plugin\ICTimelineUI.dll
Report Id: 07ff01a0-f2f4-4374-95bd-32149df071b4
Faulting package full name:
Faulting package-relative application ID:
OS: Windows 10
Attachment:
  • iCloneError.PNG
  •  4
  •  1789
Bug
Submitted byGeerzo
1
COMMENTS (4)
Leowald
Hello, I got the same problem with all my projects when I try to copy and paste a motion or even just a frame data. I'm forced to work on an animation without copy and paste until there is an update. I hope something to fix that soon...!
Geerzo
Private Comment
Feedback Tracker Admin
Hi Hi Geerze,

I have got it.Thank you.

Molly
Reallusion
Geerzo
Private Comment
Feedback Tracker Admin
Hi Geerze,

Did it happen in some project or all projects?

Molly
Reallusion
Feedback Tracker Admin
Hi Geerze,

I've got it.Thanks. Did it happen in some project or all projects?If only in some project´╝îplease provide your project file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

If you can capture a screen video about this issue,it maybe very helpful.

Molly
Reallusion
Feedback Tracker Admin
Thank you for your feedback.

Please provide your crash dump file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

Your help is highly appreciated.

Molly
Reallusion
Geerzo
It just happened again, this time it was just playing an animation. Seemed to be tied to a popup.

Faulting application name: iClone.exe, version: 7.81.4501.1, time stamp: 0x5f4df402
Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x58b6a4a3
Exception code: 0xc0000005
Fault offset: 0x000000000001681a
Faulting process id: 0x2bb4
Faulting application start time: 0x01d687bbccb03466
Faulting application path: D:\Reallusion\iClone 7\Bin64\iClone.exe
Faulting module path: D:\Reallusion\iClone 7\Bin64\Qt5Core.dll
Report Id: e82f622e-d9c9-4c09-ace7-168ff6acfe59
Faulting package full name: 
Faulting package-relative application ID:
1