Votes
1
Product:
iClone 7
Version:
7.21
Status:
Active
Issue 3901
iClone Crashes on Startup... Crashes when I save... Crashes when I want to manipulate the scene or even make a new scene...
Hello!

I am a brand new user and maybe I'm not worth your time but I have a more than capable machine and still having a fantastic time using and trying to learn your software... it doesn't want to stay open or sometimes it doesn't want to start at all.

The Problems that I'm having:
1. crashes on startup:
- this happens every time after it crashes that it says that it found information from a previous session and wants to restore it. I would like to (because its constantly distroying my work) but it won't... it will crash immediately and without an error message... it just poof... gone.

2. Crashes anytime I want to "save as"
- I'm not so sure I can even save a file... I've never been able to... ever... it crashes without any error warning.

3. Crashes in the middle of pretty much any work that I'm doing.
- I was able to play around a little bit with the Kinect plugin and this is what I would use this software for is the mocap features.

Honestly, I'm willing to spend the money but if literally can not save a file then its pointless to me to use this... maybe its the video drivers? They are updated and the new version of windows is also installed... I have no idea what else I should update to try and get this to work. I would greatly appreciate the guidance if you are able to provide me any!

My system:
Intel i7-7700HQ @ 2.8GHz
24 GB RAM
GTX 1080 w/ 8GB
Windows 10. 1803

Thanks for any help you can provide
OS: Windows 10
  •  2
  •  984
Submitted bybobbyrmcgee
1
COMMENTS (2)
paulg625
I am having the problem But using latest version 7.22 It crashes on startup  or if I computer goes to sleep. It crashes when working with a single character. This is the first time I've had such a problem with Iclone. I tried reinstalling still same problem (problem started somewhere around 7.1 or first patch after 7.1)

Here is link to crash files:  two crashes first was a startup crash then second was working with a single character
 https://drive.google.com/drive/folders/1GlGDAcjtZ_95lFzbjZxxzE1-joSA7L3J?usp=sharing

 Windows 10 pro  v 1803  (os build 17134.167
Ram 128 gb
Xeon CPU E5-2630 v3 @2.4ghz
GTX Titan Z 12gb (2*6 per processor)
Feedback Tracker Admin
Thank you for your feedback.

Please provide your crash dump files to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump / log .
https://goo.gl/fP55y8

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3901" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion




1