Votes
0
Product:
iClone 7
Version:
7.4
Status:
Released in 7.5
Issue 5612
iClone 7 crashes when selecting certain items from Scene Window
I'm working on an iClone scene for a client. Today when I opened the project and selected one of the avatars, iClone crashed. Also when I selected one of the props, iClone crashed. In both situations iClone disappears without an error message.

I have been working on this project for months and this was supposed to be the final week before delivering it to the client.

I would like to upload the project so that you could see what is happening.
OS: Windows 10
  •  7
  •  3694
Bug
Submitted byjasonjbrown
1 2
COMMENTS (7)
virtuali
I have a very similar problem with a project of mine. IClone 7.41 crashes as soon as I select my Avatar. Find attached the dump files, and a download link to the project file in the small text file.
Feedback Tracker Admin
Hi virtuali,

We had provided a download link before.

Please download the AP with the link below, open Bin64 folder,double-click iClone.exe.
https://drive.google.com/open?id=1Dvi0bDkX3IISZi7zupq23gjtnEDtSTb-

Molly
Reallusion
virtuali
Hi Molly,

which version you are referring to ? I'm using the latest 7.41 available, and I can't see any new files attached here to download.
Feedback Tracker Admin
Hi virtuali,

Did iClone still crash with the version which I provided?

Molly
Reallusion
virtuali
It has now 5 months after I submitted the crash dump files as requested,  and 2 months after I last bumped it. Right now, I still unable to open that file without getting a crash.
Feedback Tracker Admin
Private Comment
Feedback Tracker Admin
Hi virtuali,

I have passed it to the development team.

Molly
Reallusion
virtuali
Any news about this ? I had a work to complete, and I cannot work on that file anymore.
Feedback Tracker Admin
Hi virtuali,

I have got your file, we will check this issue.
Thanks for your help.

Reallusion
Feedback Tracker Admin
Hi jasonjbrown,

I'm very sorry. 2/2- 2/10 is New Year holdays. 
Reallusion
jasonjbrown
Sorry.  I waited nearly two weeks (Jan 29 until your response Feb 12) and it was too late to solve the problem for my client.
Feedback Tracker Admin
Hi jasonjbrown,

Can you provide crash dump file to us?

Reallusion
Feedback Tracker Admin
Hi jasonjbrown,

We can't reproduce this issue. Please provide crash dump file to us.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Reallusion

1 2