Votes
0
Product:
iClone 7
Version:
7.0
Status:
Assigned
Issue 3382
iC7 crash on exit
Greeting,

iC7 crashed on exit after work session. Session included only standard manipulations - scene construction, character posing and image rendering. I worked with several scenes but each scene included only single CC standard character in cloth with textures up-to 2k. Internet access have been available.
Crash dumps included.

PC configuration:
Video - Nvidia 1060 6GB VRAM, RAM - 16GB, CPU - i7-3770K (not overclocked), OS - Win10 Pro 64 bit

Best regards,
Vitaly (Vit3D)
OS: Windows 10
Attachment:
  •  4
  •  1334
Bug
Submitted byVit3D
1
COMMENTS (4)
Feedback Tracker Admin 
Hi, Vitaly,

Please send the project and the dump file to us.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3382" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
Vit3D 
Greetings,

Another crash on exit with different project. The project is not complex (just background image, 1 prop and 1 CC character without cloth) and this time I did not render any images just tuned materials for CC character head (Skin Head, Eyes, Eyelashes) - loaded textures, saved materials, move camera, saved scene.

I have crash dump but not able to post it to You because ZIP file format does not permitted as attach any more (only image files). Let me know if this dump could be helpful and I will find another way to post it to You.

Best regards,
Vitaly
Attachment:
  • Screen-2017-07-01.png
Vit3D 
Greetings,

Unfortunately I'm not able to describe scenario in which iC7 100% crashed on exit -- sometimes iC7 exits normally,  sometimes crashed.
Usually  (but not always)  iC7 crashed on exit when I work at several projects -- start new project, manipulate (as mentioned in firs post), save project, start new one ... etc. iC7 never crashed on exit if I work with single project.  I can suppose that iC7 crashed when it tried to clean up temporary files and/or allocated memory after working with several projects.

About projects.
Currently I prepare (render) images for my new products, they will be published next week. If You wish I can post these projects to You after publication.
But I'm not sure that this will help because :
- crashes are rather random;
- as I told scenes have nothing special and not too big :
   - IBL global illumination and PBR shader (materials) for all items;
   - 4 light sources;
   - Background image (2Kx2K) and ground prob (textures 2K);
   - Up-to 3 CC characters in cloth (all textures up-to 2K) in static poses;
   - Images have been rendered with maximal quality settings, resolution 3840x2160, output format PNG.

Best regards,
Vitaly
Feedback Tracker Admin 
Hi, Vitaly,

Is it possible to summarize this issue to a repeatable steps? and please provide the project file that will lead to the crash.

Best regards,
Reallusion
1