i Purchased products on windows version and Hub cant download and install

Votes
0

Product:
Reallusion Hub

Version:
4.06

Status:
Not Reproducible

Issue 5997

i Purchased products on windows version and Hub cant download and install

i purchased multiple products windows version and the Reallusion Hub is not letting me install.

the download start and finished until 99%, and then stops and show this message :

"For an uknown reason, the downloaded installer file is not complete.
The reallusion Hub will now download again.
if this issue continues please check your internet connection.

there is no issue with my connection, it is working well, and i even tried to turn of the windows firewall.
nothing helps.

Bad start to a very big purchase i made.will be thankful for help.

OS: Windows 10

Attachment:

2
1330

Bug

Submitted byeran.seobest 2019/05/23 03:40:24

COMMENTS (2)

Feedback Tracker Admin 2019/12/09 09:09:06

Hi eran.seobest,

I hope you will be able to provide the information.

Allen
Reallusion

Feedback Tracker Admin 2019/05/28 11:12:24

Hi, eran.seobest,

Please capture a screen video to illustrate your operation, and find the log file of the Reallusion Hub from here:
C:\Users\%username%\Documents\RLLauncher.log

Please attach the log file and put the link to the video in your next comment to help us identify the problem.

Allen
Reallusion