Votes
2
Product:
iClone 8
Version:
8.11
Status:
Assigned
Issue 9234
crashes when trying to "undo"
Doesn't matter what it is. Transform, texture, camera movement. Undo is likely to crash the app probably 30% of the time at this point.
Also when re-starting, though the option to restore is given, it always fails and crashes iClone again. This has been a consistent issue since 8.0

I have been hoping new versions would fix it but no joy.
OS: Windows 11
Attachment:
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Bug
Submitted bywirtz.erik
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COMMENTS (6)
richardbrandon 
My iclone 8 nearly neraly always crashes on undo transform/motion - sometimes with other undo commands too. I have installed it on two different PCs and have the same experience. The project files are quite large if that is a factor.
Feedback Tracker Admin 
Hi richardbrandon,

Can you provide your project file to help us identify the problem?Please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion
Feedback Tracker Admin 
Hi wirtz.erik,

Can you uninstall iClone and install it agiain?

Molly
Reallusion
wirtz.erik 
I went digging and under  C:\Users\erik_\AppData\Local\CrashDumps there are some iClone dumps.

https://drive.google.com/drive/folders/1kvXOQt1Ho6sY0QvO3Cml100_FprIwsTQ?usp=sharing
Feedback Tracker Admin 
Hi wirtz.erik,

I have got it.Thanks.

Molly
Reallusion
wirtz.erik 
Not an idiot.

C:\Users\erik_\AppData\Roaming

The directory iClone does not exist here.
Attachment:
  • Screenshot_1.png
wirtz.erik 
iClone\CrashDump does not exist under C:\Users\(username)\AppData\Roaming\
Feedback Tracker Admin 
Hi wirtz.erik,

Did you change username to yours?

Molly
Reallusion
Attachment:
  • 91.png
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