cant load my project - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.73

Status:
Assigned

Issue 6770

cant load my project

hello,

i saved my project without bugs/errors. next day when i open in 70% loading stream iclone give me messege "Failed to lad the file".

could you help me?

i used unreal live link also

OS: Windows 10

5
1270

Bug

Submitted byprzemyslaw.piekarz 2020/04/10 23:31:56

COMMENTS (5)

long842672 2020/10/05 11:39:27

I also had the same problem. I have followed the instructions above with no success. Here is my file, please help me ( https://drive.google.com/file/d/1joQHuCS3K4KaSm3ehMewCySOXU9ZJ6fL/view?usp=sharing

Attachment:

a1.PNG

Feedback Tracker Admin 2020/10/08 07:41:31

Yes,there is no folder containing a cache restore file

long842672 2020/10/08 07:26:22

You mean there is no folder containing a cache restore file in case iclone crashes,I don't know if I've expressed my wishes exactly to you

Feedback Tracker Admin 2020/10/08 07:20:19

There is no way to restore.

Molly
Reallusion

long842672 2020/10/08 07:14:51

I mean, asking where to save the recovery file, but without clicking ok, I think there will be a cache.

Feedback Tracker Admin 2020/10/08 07:12:20

Hi long842672,

Usually when iClone crash，you launch iClone again and will ask if you want to restore.I'm very sorry that your project has been broken,it can't restore.

Molly
Reallusion

Attachment:

19.jpg

long842672 2020/10/08 07:04:35

please let me know where to save the recovery file when i have trouble stopping iclone suddenly

Feedback Tracker Admin 2020/10/06 03:44:33

Hi long842672,

Although there is no error,your project is already broken before saving.So you render fail and can't load it.We hope to know what you did before saving.

Molly
Reallusion

long842672 2020/10/06 03:35:03

I work normally on the project, it doesn't have any errors until I render it unsuccessfully

Feedback Tracker Admin 2020/10/06 03:32:51

Hi long842672,

I mean what you did before saving project,if you can remember,maybe we can fix it and the error won't happen again.

Molly
Reallusion

long842672 2020/10/06 03:03:28

After this file, I save it to render, the error stops suddenly, restart the computer with the file error as above.

Feedback Tracker Admin 2020/10/06 02:58:29

Hi long842672,

I'm very sorry that your project file is broken,we can't save one to you.Did you remember what you did before you save your project?

Molly
Reallusion

przemyslaw.piekarz 2020/04/14 07:25:24

Hi,

others Projects works properly. I'm sure that was problem with saving, because similar project with same characters without animation is 1,2 Gb and this is only 400 mb

Feedback Tracker Admin 2020/05/06 01:57:40

Hi przemyslaw.piekarz,

Project is here.
https://drive.google.com/open?id=1D8v0iAIIHxgytvij_kqvvH0NSBMuTLI5

Molly
Reallusion

przemyslaw.piekarz 2020/05/05 08:28:52

Hi Reallusion,

it will be very helpful :)

Feedback Tracker Admin 2020/05/05 02:08:51

Hi przemyslaw.piekarz,

If you want to use it urgently,I can ask RD to save the project that can load to iClone.

Molly
Reallusion

przemyslaw.piekarz 2020/05/04 17:22:14

Hi Reallusion,
any information from RD department?

Regards,
Przemek

Feedback Tracker Admin 2020/04/22 08:22:07

Thanks very much.

Molly
Reallusion

przemyslaw.piekarz 2020/04/22 08:00:04

Hi,

i added 3-4 Mixamo characters to my project vis 3dXxhange. Some camera works. that's all

Feedback Tracker Admin 2020/04/22 01:49:05

Hi przemyslaw.piekarz,

Did you remember what you did before saving project?We hope to know the reason.

Molly
Reallusion

Feedback Tracker Admin 2020/04/14 07:53:58

Hi przemyslaw.piekarz,

Thanks.I have transfer it to our RD department.

Molly
Reallusion

Feedback Tracker Admin 2020/04/14 01:10:51

Hi przemyslaw.piekarz,

I have got it.Thanks.Can't you only load this project，or any project after saved?

Molly
Reallusion

przemyslaw.piekarz 2020/04/13 12:08:06

hello,

unfortunatly this Project  is less than 4GB. I sent you link to google drive at 11 April with title "Issue 6770".

thanks in advance,
Przemyslaw Piekarz

Feedback Tracker Admin 2020/04/13 10:03:16

Hi przemyslaw.piekarz,

How large is your project file?
If the file size is larger than 4GB, please try the following hotfix and see if it works:

1. Make sure your iClone has updated to version 7.73
2. Download “LargeProjectHotfix.zip" here: https://bit.ly/33M3DjO
3. Unzip the downloaded file to your local drive.
4. Move to the extracted folder, right click on “IC7LargeProject.bat” and select Properties,  check the Unblock box at the bottom of General tab.
5. Make sure iClone is closed.
6. Double click on “IC7LargeProject.bat” to apply the hotfix.

If the file size is less than 4GB or the hotfix not working, then we will need your project file to investigate what was going on.
Could you provide your project file for us to check?
You can upload it to any cloud storage, e.g. google drive, one drive. Put the file link to the next private comment.
We are sorry for the inconvenience and hope it can be sorted out soon.
 
Irving
Reallusion