Votes
1
Product:
Character Creator 5
Version:
5.11
Status:
Active
Issue 12640
ZBrush to character creator, character creator crashes.
The problem I'm having is that when I goZ to character creator, character creator first freezes and then crashes. If I delete the file in character creator then it will updated the tool in character creator, it will then complete the transfer.

It is as if it is having problems deleting the old tool file before updating the new file from ZBrush.
OS: Windows 11
  •  8
  •  250
Bug
Submitted bydave.hoyles_829504
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COMMENTS (8)
AriaRedux
Hi, here is a video of the issue.

I'm pretty sure it's the same issue Dave is having.
Dave, let me know if it is the same.
Otherwise, super sorry for stumbling in here. :D


https://youtu.be/U2klOJjL7fQ
AriaRedux
I think I have the exact same issue, so I will join in here.  
It happens with CC5 (fully up to date) and it happens with old and new version of ZBrush.

I will also make a video showing it soon.
Feedback Tracker Admin
Hi,

Could you please provide the following screenshots?

A screenshot of the Character Creator (CC) screen after updating.
A screenshot showing what you manually deleted.
A screenshot of the Character Creator (CC) state just before sending it back to CC.

Alternatively, you can record your workflow and share the video with us, along with your project file, so we can quickly identify and clarify the issue.

Thank you!

Soya
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