Votes
0
Product:
Character Creator 3
Version:
3.2
Status:
Closed
Issue 6498
Updated to CC3 3.2, but the blue screen problem persists.
Similar to the issues I've had with 3.11 Issue: 6431, my os hard crashes while I'm working in CC3.

Example: While working on the model, import an accessory, edits the accessory's materials, save the accessory's material+, save the accessory into the content browser via "custom" tab into the "Others" folder. While the accessory is still in display and the character model is hidden, I test some render settings in the "Visual" tab. Now whenever I decide to open an IBL file, HARD CRASH. This happens in more then one scenarios:

- Opening an IBL file (the example above)
- Opening a Material+
- Saving a Material+
- Opening an accessory
- Saving a project via "content browser"
- Saving a project via "save as"
- Exporting a render (only happened once)

I've deducted that the crashes may be related to CC3 opening/saving data in Windows file explorer, but that's inconclusive. But I noticed that the hard crashes happens the second the open/save window pops up.
I've attached my system info to this post, so I hope this information helps.
OS: Windows 10
Attachment:
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Submitted bydanielchardy
1
COMMENTS (1)
Feedback Tracker Admin
Sorry to hear you are experiencing these crashing issues.
For faster response, we have helped you submit your issue to our online support system. The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
Thanks for your support!

Irving
Reallusion
1