Votes
0
Product:
ActorCore
Version:
1.0
Status:
Assigned
Issue 11195
Unable to Upload Actor to Actorcore via AccuRIG
I am reaching out to you regarding a persistent issue I am encountering with AccuRIG. Despite numerous attempts, I have been unable to upload any of my actor models to Actorcore. Each time I attempt to do so, I receive the following error message: "Error Occurred while uploading character to Actorcore."

I have taken several troubleshooting steps, including uninstalling and reinstalling AccuRIG in an attempt to resolve the issue, but unfortunately, the problem persists. I have tried different models, yet the same error occurs consistently.

As this impedes my workflow significantly, I kindly request your assistance in resolving this matter as soon as possible. If there are any specific troubleshooting steps or updates that I should be aware of, please advise accordingly.

Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue.
OS: Windows 11
Attachment:
  • image_2024-03-06_152309129.png
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Submitted byasyncresearchinstitute
1
COMMENTS (2)
Feedback Tracker Admin
Hi asyncresearchinstitute,

Please check that your system clock is set to the current date and time before you try again.

Set the system clock manually:
1. Go to Start > Windows Settings.
2. Select Time & Language.
3. Select the Date & Time tab.
4. Set the Time automatic: On.
5. Set the Time zone automatic: On.

Allen
Reallusion
Feedback Tracker Admin
Thank you for your feedback.

Please provide your “FBX” file to help us identify the problem.

Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion
1