Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Active
Issue 7689
Ue4 crashes during automatic import.
Steps:

1.Create a new UE4 project.
2.Follow the correct procedure to register the plugin in your project. (use Auto Setup 1.11 for Unreal 4.26)
3.Import the ue4 FBX exported from CC3 into Ue4.(DragAndDrop FBX File, select HQ Shader)
4.The import dialog will be 100% and you will see multiple logs loaded with textures (including normals).
The dialog goes to auto-processed hair and you can see the logs loaded by the skeletal mesh for a while, but shortly after that UE4 crashes.

ue4 Log
------------------------------------------------------------------------
LoginId:efd537df4ad05b1a17cf9cb04938a6e5
EpicAccountId:a40fe4a755a84a2d96cadca6c29a942e

Assertion failed: IsRotationNormalized() [File:D:\Build\++UE4\Sync\Engine\Source\Runtime\Core\Public\Math/TransformVectorized.h] [Line: 1240]

UE4Editor_Core
UE4Editor_Core
UE4Editor_Core
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_Engine
UE4Editor_UnrealEd
UE4Editor_UnrealEd
UE4Editor_UnrealEd
UE4Editor_UnrealEd
UE4Editor_UnrealEd
UE4Editor_UnrealEd
UE4Editor_UnrealEd
UE4Editor
UE4Editor
UE4Editor
UE4Editor
UE4Editor
kernel32
ntdll
------------------------------------------------------------
I'm testing it on a trial basis, but I've tested it 9 times.
You can only export one time left. No further testing is possible.

Some files don't seem to cause any problems.
It doesn't seem to depend on the environment.

I am testing before purchase, and I will use the last export when the problem disappears.

Thank you for your reply.
OS: Windows 10
  •  1
  •  559
Submitted bytkd.yoshioka
1
COMMENTS (1)
Feedback Tracker Admin
Hi tkd.yoshioka,

Thanks for your feedback.
Cause the log you attached are all related to Unreal core, please contact our Technical Support.
Here is the link : https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
They will give you response within 48 hrs.

Calvin
Reallusion.
1