The installer froze and failed to install CTA 3.2 patch update

Votes
0

Product:
CrazyTalk Animator 3

Version:
3.32

Status:
Assigned

Issue 6864

The installer froze and failed to install CTA 3.2 patch update

Had a few updates today. Three (CA4, Motion LIVE 2D and Face 3D) patches went in smoothly, but CTA3 patch failed. Tried twice. Both times froze the Installer so I had to force quit it.

Before you ask:
Yes, CTA3 was closed during the installation. As was CA4.

Note: this is not a huge issue, as I largely use CA4 and only go back to CTA3 for some old projects that sometimes don't load quite correctly in CA4 for some reason. But I thought you might find this report helpful. See attached screenshot of the fail message.

OS: Mac OS 10.15

Attachment:

Screen Shot 2020-05-14 at 8.48.35 AM.png

2
1375

Bug Pipeline (PSD, SWF)

Submitted bycandlelight2007 2020/05/14 13:56:46

COMMENTS (2)

candlelight2007 2020/05/17 01:47:53

Private Comment

Feedback Tracker Admin 2020/05/15 08:19:09

Hi candlelight2007,

Please try remove and download the CTA3 installer again, or use Reallusion Hub to download and reinstall CTA3, and let us know does the issue still occur?

Allen
Reallusion