Votes
0
Product:
iClone 7
Version:
7.92
Status:
Released in 7.92
Issue 8063
Smart Gallery "Trial Content" Deletion
1. I Downloaded "Dragons Pack" via the 'Recommended' Pack Heading in Smart Gallery.
2. It was added to the 'Trial' Pack Heading.
3. I have now uninstalled the Dragons Pack and deleted it from my Account (Trial Content).
4. I then tried Refreshing Smart Gallery to remove the Trial Dragons Pack (icon) from Smart Gallery but the Dragons Pack icon still remains in iClone and CC3 under the Trial Pack heading.

Note: Dragons Pack is from the Content Store.
OS: Windows 10
Attachment:
  • Screenshot 2021-08-12 085512.jpg
  • Screenshot 2021-08-11 081110.jpg
  •  2
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Submitted byparo_3453
1
COMMENTS (2)
Feedback Tracker Admin
Hi paro_3453,

This issue was fixed in Smart Gallery v1.3 along with some new features update. For more information, please see the forum.

https://forum.reallusion.com/497530/Whats-New-in-Smart-Gallery-13

Allen
Reallsuion
paro_3453
Run "Reset DB_OfficialSG.bat" on advice from Support Ticket 205751. This fixed the problem.
Note: FT was created on advice from Support Ticket 205513.
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