Votes
1
Product:
Cartoon Animator 5
Version:
5.34
Status:
Active
Issue 12468
Smart Content Manager: Failed to connect to local database
This is an ongoing issue and support seems not available to help.

The link for the reset database tool is broken and send me to the main reallusion landing page and not to an FTP site.

https://ftp.reallusion.com/reallusionsupport/ResetDB_IC8CC4CC5CTA5.zip

This issue is completely killing the software and my ability to continue using it productively.
OS: Windows 11
Attachment:
  • Content manager broken.jpg
  •  1
  •  108
BugContentsContent ManagerSmart Search
Submitted bynez_730822
1
COMMENTS (1)
david_466582 
Same thing in Character Creator 5. The FTP link redirects to the home page, or says that the file is not in the site.

The "restart" button does nothing.
Attachment:
  • Captura de pantalla 2026-03-09 104211.png
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