Votes
0
Product:
Character Creator 4
Version:
4.01
Status:
Active
Issue 8627
SkinGen Premium Plug-in purchase prompt appears in CC4 even though I've owned it since CC3
FAQ at the the following link says: https://kb.reallusion.com/Product/53035/Are-the-existing-plugins-be-compatible-with-iClone-8-and-Character-Creator-4

"If you own the following iClone 7 and Character Creator 3 paid plug-ins, you will get a free upgrade version to be compatible with iClone 8 and Character Creator 4.

- iClone: All mocap profiles for Motion LIVE Plug-in, iClone Unreal Live Link, PopcornFX, Iray Render Plug-in
- Character Creator: Headshot Plugin, SkinGen Premium Plug-in, Iray Render Plug-in
* iClone 8 comes integrated with built-in Motion LIVE and Curve Editor, absent the need to install plugins."

STR:
- purchase and install the "Ultimate Digital Human Add-on 4-in-1 Bundle" in CC3 (Order #10709462 purchased on 9/5/2020 in my order history)
- open CC4
- import a Daz Genesis 3 character as Advanced via the Transformer > CC3+ button
- select CC3_Base_plus in the Scene panel
- click the Appearance tab under the Modify panel
- click Activate Editor under the Skin tab
- select Skin Base
- right click on the Base Color texture thumbnail

Expected Result: I'd be able to use premium SkinGen features since I own the plugin.

Result: A prompt appears stating that "SkinGen Premium Plug-in provides full editing capability...Click "More" to explore its entire feature set."
OS: Windows 10
Attachment:
  • prompt.png
  • purchase history.png
  •  0
  •  317
Submitted byvtoddw
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