Character Creator 3
Issue 7324
Session Freeze/Conflict with Graphics Device
I recently purchased SkinGen 1.0 Premium. I had no issue with opening CC3, but I didn't try out SkinGen. I updated all of my software recently from Reallusion Hub, and now SkinGen gives me the error in the attached screenshot. I uninstalled, then reinstalled CC3, Pipeline Ext., Smart Gallery, Headshot, and finally SkinGen. I opened CC3 between each reinstallation to confirm that I only get this error with SkinGen Premium. My computer is older, but this issue didn't start happening until after the recent updates I installed. The only way I can use CC3 is by removing SkinGen Premium.

Additional information: After receiving the error in the screenshot, I closed the program. I went to uninstall SkinGen and it gave an error saying that it was in use. When I opened my Windows Task Manager, it shows that CC3 is still running, but the program is not open on my desktop. It is using about 12%-13% of my CPU without actually being open on my desktop. I clicked "End Task" and tried to again to uninstall SkinGen. I was able to uninstall it and open CC3 with no issues.

Not sure if this helps, but when I open CC3 after uninstalling SkinGen, a popup window states that I have unsaved project data, even though the SkinGen error occurs right at opening CC3 and I am unable to create a project.
OS: Windows 10
  • CC Error.png
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Submitted byTranshumanistFuture
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Hi Calvin!

Thanks for getting back to me. I didn't launch it with any other software open. Before contacting you, I did everything I could think of to fix it such as cleanup/defrag, reboot, etc. Like I mentioned, I didn't receive this error when I first downloaded SkinGen. I had used CC3 several times without using the SkinGen tools with no issue. I recall seeing a prompt for updates, so I updated everything. Then I started receiving the error. CC3 works just fine so long as I have the SkinGen tools disabled. Unfortunately, I have no other computer I can try it out on.
Feedback Tracker Admin
Hi kim.forsythe127,

Thanks for your feedback!
This message should happen when graphic card didn't response well.
Did CC3 launched with any other software? Like Chrome or 3D pipeline software such as Maya/3dsMax?
Also, I've noticed your PC didn't have independent display card, could you try other PC to see if CC work?
Thanks for your help!

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