Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Closed
Issue 7324
Session Freeze/Conflict with Graphics Device
I recently purchased SkinGen 1.0 Premium. I had no issue with opening CC3, but I didn't try out SkinGen. I updated all of my software recently from Reallusion Hub, and now SkinGen gives me the error in the attached screenshot. I uninstalled, then reinstalled CC3, Pipeline Ext., Smart Gallery, Headshot, and finally SkinGen. I opened CC3 between each reinstallation to confirm that I only get this error with SkinGen Premium. My computer is older, but this issue didn't start happening until after the recent updates I installed. The only way I can use CC3 is by removing SkinGen Premium.

Additional information: After receiving the error in the screenshot, I closed the program. I went to uninstall SkinGen and it gave an error saying that it was in use. When I opened my Windows Task Manager, it shows that CC3 is still running, but the program is not open on my desktop. It is using about 12%-13% of my CPU without actually being open on my desktop. I clicked "End Task" and tried to again to uninstall SkinGen. I was able to uninstall it and open CC3 with no issues.

Not sure if this helps, but when I open CC3 after uninstalling SkinGen, a popup window states that I have unsaved project data, even though the SkinGen error occurs right at opening CC3 and I am unable to create a project.
OS: Windows 10
Attachment:
  • CC Error.png
  •  7
  •  699
Submitted byTranshumanistFuture
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COMMENTS (7)
Feedback Tracker Admin
Hi TranshumanistFuture,

Thanks for your log and reply.
Cause this issue can't reproduce currently, I'll close this thread, if you happened the same problem again, feel free to submit new one!
Thanks for your patience.

Calvin
Reallusion.
TranshumanistFuture
Hi Calvin,

I have attached 2 log files. The first is running CC3 without SkinGen installed. The second is running CC3 with SkinGen installed. It might not make a difference, but I have had other software behave erratically when my VPN is turned on. I've have tried to replicate the error with VPN on and off, but am still not getting it.
Feedback Tracker Admin
Hi kim.forsythe127,

Thanks for your reply!
There should still create a Log file in C:\Users\%username%\AppData\Local\Reallusion
Please send this log to us, maybe we can try to investigate it and find out some clue.
Thanks for your help!

Calvin
Reallusion.
TranshumanistFuture
Odd! I had uninstalled and reinstalled SkinGen prior to this and still had the same error. However, I ran the log registry you provided while installing SkinGen, opened CC3, and the error did not pop up! If it shows up again, I will send the registry logs. But, for now, it seems my issue has been resolved. Thank you so much!
Feedback Tracker Admin
Hi kim.forsythe127,

You can also download this zip and follow the steps to create the log, and launch CC with PC that have problem.
https://drive.google.com/file/d/1ZEs4bTJPsRtnTdM_1Zdw18IKtz2eP3g9/view
Then send the log file to us.
Thanks for your help!

Calvin
Reallusion.
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