Votes
2
Product:
iClone 7
Version:
7.83
Status:
Active
Issue 7582
Recieved unknown data when trying to connect to rokoko mocap
Steps:
1. Opened Motion Live Panel
2. Clicked on radio button to connect to rokoko mocap.
Noted: all iclone and rokoko software are latest.

Actual Result:
Error message of 'received unknown data' popup. (see attachment)

Expected Result:
Should connect without error.
OS: Windows 10
Attachment:
  • error motion live rokoko.PNG
  • updated.PNG
  • latest rokoko.PNG
  •  2
  •  781
Submitted bygarry.chan
1
COMMENTS (2)
jonalex_664785
I have this same exact error
Feedback Tracker Admin
Hi jonalex,

The data is normal.I suspect it's because of IP setting. Can you tell me your IP setting?

Molly
Reallusion
Feedback Tracker Admin
Hi jonalex,

Did you install iClone and Rokoko in same computer?Please capture a screen shot about Motion Live Panel which is show Rokoko ip,and capture a screen shot about Rokoko Studio Live.

Molly
Reallusion
Attachment:
  • 20210908_095433.gif
  • 66.jpg
Feedback Tracker Admin
                                                    
Attachment:
  • 59.jpg
Feedback Tracker Admin
Hi jonalex,

I have got it,but I can't open Rokoko motion.It should be ".srec" & ".srec.meta".Can you  send them to me?

Molly
Reallusion
jonalex_664785
jonalex_664785
Thanks for the reply.  Here is the link to both the Rokoko and the iClone project.  
https://drive.google.com/file/d/1yNLMPYDTqFI-nQEfQhFB-2Qs9FQZX2qu/view

I'm not sure this is related tot he project itself, but to the network settings for either app.

As a recap: 
- I'm streaming from Rokoko, but iClone doesn't recognize the stream.
- Ports are the default, 14043.
- If I unpair the hands from the body iClone stops giving me an error, but then there is no movement.
- If I add the Rokoko smartsuit plugin to iClone (trial) and send 2 ports from Rokoko studio to iClone, in one instance it stopped giving me an error, but still, no movement from the hands.
Feedback Tracker Admin
Hi jonalex,

Can you provide Rokoko motion file to us?If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion
Feedback Tracker Admin
1