Votes
0
Product:
Reallusion Hub
Version:
4.06
Status:
Active
Issue 5669
Reallusion Hub crashed
The Reallusion Hub crashed this morning after updating the Reallusion applications (iClone, 3DXchange, etc). Screen shot of the error and the copied error text are attached.
OS: Windows 7
Attachment:
  • reallusion_hub_error.png
  •  4
  •  1241
Bug
Submitted by1 Million Monkeys + Keyboard
1
COMMENTS (4)
1 Million Monkeys + Keyboard
Private Comment
Feedback Tracker Admin 
Hi 1 Million Monkeys + Keyboard,

Sorry, I forgot to attach the download link, You can download the Zip file here.
http://bit.ly/2TtMC84
Once again, thanks for your help!

Reallusion.
1 Million Monkeys + Keyboard
Private Comment
Feedback Tracker Admin 
Hi 1 Million Monkeys + Keyboard,

If this issue still happen next time, please provide Startup Log and Crash dump for us to track the defect.
1. You can find Startup Log at C:\Users\%username%\Documents\RLLauncher.log
2. You have to download this Zip file first, unzip it then double click on CrashDump_On.reg, so that once Reallusion Hub crash, it will create a dump file at C:\Users\%username%\AppData\Roaming\RLLauncher\CrashDump
Please provide these two files to us, so that we can identify issue properly.
Your help is highly appreciated!

Reallusion.
1