Votes
0
Product:
Character Creator 4
Version:
4.66
Status:
Active
Issue 12497
Reallusion Hub: Fails to install the Blender Pipeline update from (v2.3.0002) to (v.2.30004)
Hello Support,

Reallusion Hub repeatedly fails to install the Blender Pipeline update from (v2.3.0002) to (v.2.30004) for
- iClone v.8.7
- Character Creator v.5.06
- Character Creator v.4.66

a. When I attempt to run "Update All", I receive the following error message: "You need to refresh because some files are missing." (See attached PDF for screenshots)

b. The above message repeats every time I refresh the Update Screen and attempt to "Update All."

c. When I attempt to run the Blender Pipeline update for each individual program (ie, iC8.7, CC5 v.5.06, CC4v.4.66), I receive the following error messages: "Failed to Update Product. The Product does not exist. Please check if the product was uninstalled. Blender Pipeline Plug-in". (See attached PDF for screenshots)

I have never deleted any Reallusion plugins from my system. I have run all available Windows 11 Pro System updates. All of my drivers are up to date. I have restarted and shut down my system, but the issue persists.

Please Advise. Thank you.

Robert Brubaker
OS: Windows 11
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Submitted byrbrubaker
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