Votes
0
Product:
3DXchange 7
Version:
7.4
Status:
Assigned
Issue 5862
Product won't open
start-up sequence begins, then stops.
OS: Windows 10
  •  3
  •  38
Bug
Submitted byrhashad
1
COMMENTS (3)
Feedback Tracker Admin
Hi rhashad,

Can you try 3DX dx11?

Molly
Reallusion
billing_49
I have the same issue as stated above 

When I try to run the DX11 version, following the "Read Me" I get an error saying "Load msx Error"
Feedback Tracker Admin
Hi, billing_49,

I have got it.Thank you very much.

Molly
Reallusion
billing_49
Hi!

I found this thread: https://www.reallusion.com/FeedBackTracker/Issue/3dxchange-crashes_2

When I uninstalled "Duet" 3DXchange is now working. This seems like something that should be documented somewhere.
Feedback Tracker Admin
Hi, billing_49,

Can iClone7 open?If Yes,please provide 3DX log file to us.Attach the file in your next comment.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Molly
Reallusion
billing_49
As I said in my previous comment; still doesn't open, even with ignoring the load msx error.
Feedback Tracker Admin
Thanks for your help.

Molly
Reallusion

billing_49
Hi, 

It still doesn't work; it's the same issue where it opens a window (just white), then immediatly shuts down.
Feedback Tracker Admin
Hi, billing_49,

As described in the previous comment, please ignore the "Load msx Error" message, and let us know does 3DXchange completed the launch process and ready to use?

Donnie
Reallusion
Feedback Tracker Admin
Hi rhashad,

To solve the crash on launch issue of 3DXchange 7, we have build a special test version of 3DXchange 7 to use DirectX 11 mode, we need to confirm that whether this approach of solution is feasible on your computer?

Please download the zip file with the link below, extract it on your Desktop. There is a readme in the zip file, simply described how to switch between DX9 and DX11 mode. Please try the DX11 mode and let us know whether this version of 3DX7 is launch-able?

Please note that this version of 3DX7 is an unstable version, it is still under testing, DO NOT overwrite the original 3DX7 installed in your computer, and DO NOT use it in your daily work. It contains bugs, for example, currently it will fail loading fbx file. Also please ignore the "Load msx Error" message while launching 3DX7 for DX11.

3DX7 Pipeline for DX11
https://goo.gl/PpPYk5

3DX7 Pro for DX11
https://goo.gl/t6jtSv

You only need to help us confirm whether the 3DX7 in DX11 mode is launch-able on your computer.

Your help is highly appreciated.

Molly
Reallusion
1
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