Votes
0
Product:
3DXchange 7
Version:
7.4
Status:
Assigned
Issue 5862
Product won't open
start-up sequence begins, then stops.
OS: Windows 10
  •  5
  •  107
Bug
Submitted byrhashad
1
COMMENTS (5)
Doxa
I should add that I ran your reg edit for DX11 & DX9, and the problem occurred with both settings - 3DX Pro failed to launch.

Thank you for your help,
Don
Feedback Tracker Admin
Hi Doxa,

Thank you for your feedback.Did you install Duet?If Yes,please uninstall Duet and launch 3DXchange agin.

Molly
Reallusion
Doxa
I'm having the same issue with 3DX 7.4 Pro.  When I start it, the splash screen appears for a few seconds and then a white (blank) window opens for about one second and then closes.  I've uninstalled 3DX and reinstalled, but it did the same thing.

My machine is an HP laptop with an I7-8750H, 32GB RAM, 4TB SSD, and two 4K monitors.  The video card is an NVidea RTX 2070.  

I've attached the 3DX splash screen and I was able to catch the 3DX window just as it was closing.

Please let me know if you need additional information.

Thanks,
Don
Attachment:
  • 3DX Splash Screen.jpg
  • 3DX Fail Screen.jpg
Feedback Tracker Admin
Hi rhashad,

Can you try 3DX dx11?

Molly
Reallusion
billing_49
I have the same issue as stated above 

When I try to run the DX11 version, following the "Read Me" I get an error saying "Load msx Error"
Feedback Tracker Admin
Hi, billing_49,

Did you install Duet?If Yes,please uninstall Duet and launch 3DXchange agin.

Molly
Reallusion
Feedback Tracker Admin
Hi, billing_49,

I have got it.Thank you very much.

Molly
Reallusion
billing_49
Hi!

I found this thread: https://www.reallusion.com/FeedBackTracker/Issue/3dxchange-crashes_2

When I uninstalled "Duet" 3DXchange is now working. This seems like something that should be documented somewhere.
Feedback Tracker Admin
Hi, billing_49,

Can iClone7 open?If Yes,please provide 3DX log file to us.Attach the file in your next comment.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Molly
Reallusion
billing_49
As I said in my previous comment; still doesn't open, even with ignoring the load msx error.
Feedback Tracker Admin
Thanks for your help.

Molly
Reallusion

billing_49
Hi, 

It still doesn't work; it's the same issue where it opens a window (just white), then immediatly shuts down.
Feedback Tracker Admin
Hi, billing_49,

As described in the previous comment, please ignore the "Load msx Error" message, and let us know does 3DXchange completed the launch process and ready to use?

Donnie
Reallusion
Feedback Tracker Admin
Hi rhashad,

To solve the crash on launch issue of 3DXchange 7, we have build a special test version of 3DXchange 7 to use DirectX 11 mode, we need to confirm that whether this approach of solution is feasible on your computer?

Please download the zip file with the link below, extract it on your Desktop. There is a readme in the zip file, simply described how to switch between DX9 and DX11 mode. Please try the DX11 mode and let us know whether this version of 3DX7 is launch-able?

Please note that this version of 3DX7 is an unstable version, it is still under testing, DO NOT overwrite the original 3DX7 installed in your computer, and DO NOT use it in your daily work. It contains bugs, for example, currently it will fail loading fbx file. Also please ignore the "Load msx Error" message while launching 3DX7 for DX11.

3DX7 Pipeline for DX11
https://goo.gl/PpPYk5

3DX7 Pro for DX11
https://goo.gl/t6jtSv

You only need to help us confirm whether the 3DX7 in DX11 mode is launch-able on your computer.

Your help is highly appreciated.

Molly
Reallusion
1
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