Votes
3
Product:
Character Creator 4
Version:
4.12
Status:
Assigned
Issue 9131
Marketplace Items Trial Download is broken.
Steps to reproduce:
-Get trial download for an item on the marketplace.
-try to install it on CC4.
-It is stuck at 10% and 0/{number of files}

Was able to confirm this is happening to some other people as well via this forum post:
https://forum.reallusion.com/529069/Marketplace-items-Trial-Download-doesnt-seem-to-work-anymore
OS: Windows 10
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Submitted bydisastorm
1
COMMENTS (2)
disastorm
Thanks it resolved it, although the other hotfix that fixes the re-assigning texture directory dissapeared. That's not a big problem though since I can just select the texture directory. I guess your next release will have both of the hotfixes in it, so that should be good.
Feedback Tracker Admin
Hi disastorm,

Sorry, we confirm that it is an issue with the current IC8/CC4 content manager.
Here is the hotfix; please copy the below URL and paste it to the browser to download it.
http://ftp.reallusion.com.tw/reallusionsupport/SmartGallery/IC8.12c_CC4.12c_Hotfix.zip

Then, follow the install guide to update your Content Manager.
1. Make sure you have installed the last official version of iClone or Character.
2. Make sure the program is closed
3. Uncompress the hotfix files to local
4. Run the hotfix .bat
    . For iClone: double click the "IC8ReplaceSG.bat."
    . For Character Creator: double click the "CC4ReplaceSG.bat."
5. Done

Please let us know whether it resolved your issue or not.
We will officially release it in a future patch.


Soya
Reallusion
1