Votes
0
Product:
iClone 7
Version:
7.41
Status:
Closed
Issue 6099
Live Face and Leap Motion Python AttributeError in german iClone 7.41.2525.1
In German iClone 7.41.2525.1 seems to be a problem with Motionlive and LIVEFACE and Leapmotion when trying to add these gears to a character.
After clicking on the plugin name after "Add Gear" nothing happens and the Console Log prints AttributeError Message. Tested this on four different machines with same result.

Traceback (most recent call last):
File "C:/Program Files/Reallusion/iClone 7/Bin64/OpenPlugin/MotionLIVE\motionlivekit.py", line 68, in add_device_to_list
return motion_live_device_module.add_device_to_list(device_group, qml_module_name, device_name, device_id)
File "motionlive.py", line 493, in motionlive.MotionLiveDeviceModule.add_device_to_list
File "liveface.py", line 154, in liveface.LiveFace.__init__
File "C:\Program Files\Reallusion\iClone 7\Bin64\RLPy.py", line 13886, in <lambda>
__getattr__ = lambda self, name: _swig_getattr(self, RTcpClient, name)
File "C:\Program Files\Reallusion\iClone 7\Bin64\RLPy.py", line 80, in _swig_getattr
raise AttributeError("'%s' object has no attribute '%s'" % (class_type.__name__, name))
AttributeError
:
'RTcpClient' object has no attribute 'RegisterNetworkCallback'
OS: Windows 10
Attachment:
  • iClone_MotionLIVE_AttributeError.PNG
  •  5
  •  824
Submitted byn.huebner_158245
1
COMMENTS (5)
Feedback Tracker Admin
Hi n.huebner_158245 ,

Can you update Leap Motion on Reallusion Hub?If there is no v1.02 patch in Hub,please tell us and we will provide you download link.

Molly
Reallusion
n.huebner_158245
Hi, LIVEFace is working now, because i got a downloadlink to v.1.02 from German Support. Reallusion Hub didnt show v.1.02 for MotionLive Plugins. It always downloads v.1.0. No Update there. From the Website in my Account i can only Download V.1.0 also. So how to get the v.1.02 from LeapMotion Profile if Hub doesnt show them?
Feedback Tracker Admin
Hi n.huebner_158245,

Please refresh Hub and try again. If Hub don't show Leapmotion, please let me know.

Molly
Reallusion
Feedback Tracker Admin
Hi n.huebner_158245,

The version of your Leap motion and Live Face is 1.0,please update to the latest version 1.02 on Reallusion Hub and try it again. If you don't have Hub,please let me know.

Molly
Reallusion
n.huebner_158245
My support request got closed the second time from german support. Without any solution or help in any way. "Im sorry we cant reproduce your problem here." and CLOSED. Thats ridiculous on german side. 
I tried the Software on 4 Different machines. Single GPU and Multi GPU machines. This SystemInfo is from one of the bigger machines, but i get the same problem on all of the other tested systems too.

Here is the SystemInfo attached.
Feedback Tracker Admin
Hi n.huebner_158245 ,

Please provide system information file to help us identify the problem. Attach the file in your next comment.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Your help is highly appreciated.

Molly
Reallusion
1