Votes
0
Product:
iClone 7
Version:
7.82
Status:
Closed
Issue 7439
Leap motion profile instalation won't work.
Hi, I just purchased the leap motion profile but when I launch the installation i get an error message saying:

The edition of Motion LIVE Plug-in for iClone installed in you computer will not use the data in this Plug-in, you don't need to install this plugin.
The Plug-in installation will be terminated

And when I try to install it throught the Reallusion HUB I get an other error:

Installation process failed, as the required main product does not exist.

Please install the main product first.
Motion LIVE plug-in for iClone

What should I do ?
I have Motion live v1.02
OS: Windows 10
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Submitted byoliv.bemer
1
COMMENTS (2)
Feedback Tracker Admin
Hi oliv.bemer,

I want to make sure if the response you received from our technical support has solved your problem? If not, did you encounter any difficulties and need our help?

If you have used other methods to solve this problem, you are also welcome to tell us how to solve it. Thank you.


Sincerely,
Soya
Reallusion Inc.
Feedback Tracker Admin
Hi oliv.bemer,

Thanks for your feedback!
You can try to reinstall the Motion Live by using Hub, then install the Leap motion again.
If this doesn't help. Please let us know.

Melvin
Reallusion.
1