Votes
0
Product:
Cartoon Animator 4
Version:
4.2
Status:
Not Reproducible
Issue 6899
Keeps freezing and shutting down. Losing hours of work!
I've gotten so I'm afraid to do anything without saving between each step. Even then, the program will often just wink out in the middle. This is relatively new. I'll be working along just fine, then BLIP! The program winks off and all that work is gone. I have restarted my computer, checked for updates, and even made sure that it is literally the only app running. Nothing makes a difference. It will work just fine for hours, then just shut down for no reason.
OS: Windows 10
Attachment:
  •  2
  •  856
Bug
Submitted byStormKatt
1
COMMENTS (2)
Feedback Tracker Admin
Hi StormKatt,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin
Thank you for your feedback.

Sorry to hear you are experiencing this issue.

1. Please provide your crash dump file to help us identify the problem.
Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03

2. Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

We apologize for the inconvenience and hope it can be sorted out shortly.

Allen
Reallusion
1