Votes
0
Product:
iClone 7
Version:
7.41
Status:
Active
Issue 4101
Iray Preview or Save MI Scene causes THIS project to crash --- And I know the source of the problem
iClone 7.3 --- I have a specific project that will consistently CRASH if I attempt to do an Iray Preview. It will also crash if I attempt to do a Save MI Scene action.

The file can be accessed from my Box.com account.
> Filename: Moonshine - 5 - DRIVE-IN Only - Failed.iProject
> Link: https://app.box.com/s/4756sr3y4pipblnk9ab00ve8cmxb3r7o

STEPS TO DUPLICATE THE PROBLEM:
1) Open the file
2) At Frame 1, use the camera named "Dennis Cam" --- that should be the default when the project opens
3) Attempt either the Iray Preview or Save MI Scene
4) It should stop responding --- See first attached picture

NOTE 1:
I did generate a "dump file" but it is too large my free Box account (even though it is only 354MB). You should be able to easily create the crash and get your own dump file. If not, I will look for another way to get the file to you. Just let me know.

NOTE 2: I found the source of the crash
> See second attached picture
> Select the only prop ("Drive-In - Reduced")
> On that prop, find the Mesh Name "sc_base" and the Material Name "screen_1"
> Delete the Opacity map
> Iray will not render/save without crashing

NOTE 3: The project might have corruption
> On the Opacity map in Note #2, notice the "Bitmap" name is null
> I don't know why it is null or how it got that way
> See second attached picture

NOTE 4: Using a video file for the Opacity map works okay
> In Note #2, rather than deleting the opacity map, if you put in a video file (I used an .mp4) Iray will render/save okay

NOTE 5: Key system specs...
> Windows 7 Pro, SP 1
> GPU = GTX 1080 with latest drivers (399.07)
OS: Windows 7
Attachment:
  • Problem Texture - Crash message.JPG
  • Problem Texture - Annotated 1.jpg
  •  2
  •  1314
Submitted byjustaviking
1
COMMENTS (2)
Feedback Tracker Admin
Hi, wires,

Thank you for helping confirmation. Please check the link you provided, those files are not there.

Reallusion
wires
I just tested this and iClone didn't even present a warning message when following the steps listed here:


STEPS TO DUPLICATE THE PROBLEM:
1) Open the file
2) At Frame 1, use the camera named "Dennis Cam" --- that should be the default when the project opens
3) Attempt either the Iray Preview or Save MI Scene
4) It should stop responding --- See first attached picture

iClone just crashed to the Desktop.


The attached download file contains the Crash Dump, Dxdiag files and the full contents of the iClone Temp folder. I didn't include the Project as it is linked to above.


https://www.dropbox.com/s/7yp3n3wq9uxujso/JAV-Project%20crash.zip?dl=0
1