Votes
0
Product:
iClone 7
Version:
7.41
Status:
Assigned
Issue 6193
Iclone freezes while saving a project with 1 minute of baked hair physics
When i try to save a project file to disk, which contains 1 minute of baked hair physics, iClone freezes at 80 % and then locks up.
The project is fairly large (2.5 GByte on disk), but can otherwise be saved and rendered without problems.

I noticed that when i only bake a few seconds of the hair physics, the project file can be saved but file size on disk grows extraordinarily fast.
For example, with 5 seconds of baked hair physics, the saved file has already 2.8 GB.
It seems that while saving out the soft cloth animation, iClone uses way too much resources.
I also found that the %tmp% folder gets filled up with several Gigs of temporary data, while this happens.

There is no successful recovery after the crash, either.
OS: Windows 10
  •  6
  •  1581
Submitted by3dtester
1 2
COMMENTS (6)
Feedback Tracker Admin
Hi 3dtester,

I have set it. Thank you for your help.

Molly
Reallusion
3dtester
Oh, i forgot to set the comment to Private. Can you change that?
3dtester
Private Comment
3dtester
I now have removed pretty much everything from the scene, besides the avatar and a simple plane.
The file still has 123 MB, but i still can't save it with baked hair physics.
Would it make sense if i only send you the avatar?
Maybe there's something wrong with the hair soft cloth settings / weight map.
Feedback Tracker Admin
Hi 3dtester,

You can save a project file to us.

Molly
Reallusion
Feedback Tracker Admin
Thank you for your feedback.

Please provide project file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion

1 2