Iclone 7 does not load - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.41

Status:
Not Reproducible

Issue 5917

Iclone 7 does not load

Loading screen appears and then just disappears application event log gives the following

Fault bucket 1337705044606729518, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: iClone.exe
P2: 7.41.2525.1
P3: 5c4a9ab7
P4: iClone.exe
P5: 7.41.2525.1
P6: 5c4a9ab7
P7: c0000005
P8: 00000000012fe70a
P9:
P10:

Faulting application name: iClone.exe, version: 7.41.2525.1, time stamp: 0x5c4a9ab7
Faulting module name: iClone.exe, version: 7.41.2525.1, time stamp: 0x5c4a9ab7
Exception code: 0xc0000005
Fault offset: 0x00000000012fe70a
Faulting process id: 0x2a50
Faulting application start time: 0x01d4f0efe3345843
Faulting application path: C:\Program Files\Reallusion\iClone 7\Bin64\iClone.exe
Faulting module path: C:\Program Files\Reallusion\iClone 7\Bin64\iClone.exe
Report Id: 95b35f8f-5097-45e9-a9de-9cb90c7235d0
Faulting package full name:
Faulting package-relative application ID:

OS: Windows 10

Attachment:

8
2339

Bug

Submitted byrppoz 2019/04/12 05:36:10

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COMMENTS (8)

vincent.r.logiudice 2019/08/31 19:27:25

Here's the log and dmp files.

vincent.r.logiudice 2019/08/31 19:26:01

Same problem:

Faulting application name: iClone.exe, version: 7.60.3202.1, time stamp: 0x5d4361c7
Faulting module name: nvwgf2umx.dll, version: 26.21.14.3602, time stamp: 0x5d570b20
Exception code: 0xc0000005
Fault offset: 0x00000000006d8594
Faulting process id: 0x43e0
Faulting application start time: 0x01d5603190c95126
Faulting application path: D:\Program Files\iClone 7\iClone 7\Bin64\iClone.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_eb3f12ba151134cc\nvwgf2umx.dll
Report Id: c15b8bf5-fff6-4d77-a8db-8adf9d537b8a
Faulting package full name: 
Faulting package-relative application ID:

Feedback Tracker Admin 2019/05/03 01:07:44

Hi rppoz,

Did iClone launch OK after reinstalled Iray?

Molly
Reallusion

Feedback Tracker Admin 2019/04/25 05:59:39

Hi rppoz,

Can you tell us the result of reinstalling Iray？

Molly
Reallusion

rppoz 2019/04/20 00:01:07

Apologies been on holiday - the loading was failing on an Iray DLL uninstalled Iray and Iclone loaded OK. Will test and then reinstall Iray

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